logo

Room Division Operations - Assignment

   

Added on  2020-12-23

11 Pages2686 Words353 Views
 | 
 | 
 | 
Room Division
Room Division Operations - Assignment_1

ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office service for various enterprises..........................................1Covered in PPT............................................................................................................................11.2 Roles and responsibilities of accommodation and reception services staff...........................11.3 Legal and statutory requirements...........................................................................................21.4 Services offer by room division.............................................................................................2Covered in PPT............................................................................................................................2TASK 2............................................................................................................................................22.1 Significance if front house area.............................................................................................22.2 Key aspects of planning and management of front house area..............................................32.3 Key operational issues affecting effective management........................................................3TASK 3............................................................................................................................................43.1 Significance of property design and interiors........................................................................43.2 Critical aspects of planning and management.......................................................................43.3 Operational issues affecting business performance and effective management....................5TASK 4............................................................................................................................................54.1 Yield management activities to maximise rooms revenue....................................................54.2 Sales techniques that can be use by room division staff........................................................64.3 Purpose and use of forecasting and statistical data................................................................64.4 Room division performance indicators..................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
Room Division Operations - Assignment_2

Room Division Operations - Assignment_3

INTRODUCTIONRoom division is known as one of the most significant function of hospitality sector.Manger of hotel is the one who remain responsible to utilise all resources in a way that availableland by use at an optimum level and high profits from the rooms can be generated. Front officeof hotels play a big and significant role in all this (Sia and Wieland, 2011). Clientele hotel thatprovide various facilities to large number of individuals is taken in this report for study. Frontoffice and accommodation services for various enterprises in given in this. Further, variousservices offer by room division with importance of house area is all mentioned in this report. TASK 11.1 Accommodation and front office service for various enterprisesCovered in PPT1.2 Roles and responsibilities of accommodation and reception services staffRoles and responsibilities of a room attendant of a hotelMajor roles perform by the room attendant of hotel Clientele is given below under the followingpoints:Preparing and cleaning rooms: Room attendant is the one who remain responsible toclean the rooms from top to bottom so they can provide better and quality services to itscustomers. This consists functions from maintain bed, do dusting of furniture and room,clean bathroom, vacuums and many more. Customer service: Attendants are the one who are responsible to interact with guests sothey can share their both positive and negative experience. This help attendant in identifythe areas of improvement in order to make their experience a positive one. Provide safetyto guest is also come in this. Roles and responsibilities of front office receptionist of Clientele hotel is given in followingpoints:Attend and forward callsWelcome and greet customers with a big smile.Ensure safety and security of both guest and their luggage. Maintain an optimum level of inventory to satisfy the needs of customers.1
Room Division Operations - Assignment_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Rooms Division Operations Management Essay
|10
|2750
|156

Project on Rooms Division Operations Management
|10
|2256
|44

Rooms Divisions Operations Management PDF
|10
|2211
|512

Project on Room Divisions Operations Management
|11
|2235
|303

Room Division Operations Management INTRODUCTION 1 Task 11: Accommodation and Front Office Services
|9
|2860
|290

Rooms Division Operations Management in Hospitality Industry
|9
|2336
|107