Rooms Division Operations Management Assignment - Hilton hotel
Added on 2020-10-23
12 Pages3744 Words435 Views
Rooms Division OperationsManagement1
Table of ContentsINRODUCTION..............................................................................................................................3TASK 1............................................................................................................................................31.1 various types of accommodation and front office services along with the roles of receptionservice staff.............................................................................................................................31.2 Different types of services provided by room division department along with the legal andstatutory requirements............................................................................................................5TASK 2............................................................................................................................................62.1 Role and importance of front office in management and key aspects of planning andmanagement............................................................................................................................62.2 Key operational issues affect the effective management and business performance.......8TASK 3............................................................................................................................................83.1 Evaluate the importance of property interiors and design to effective management.......83.2 Planning and management of the accommodation service function and issues which effectmanagement............................................................................................................................9TASK 4............................................................................................................................................94.1 Yield management of activities to maximise occupancy and sales technique to improverevenue...................................................................................................................................94.3 Importance of forecasting and statistical data within the rooms division and use of roomdivision performance indicators to measure success............................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................122
INRODUCTIONMain role is played by the hospitality industry in the development of country. There arelarge number of big hotels provides diversified facilities in all over the world for satisfaction ofvarious needs and demands of consumers. The main function which performed by these hotel isprovide accommodation to the individuals comes to new city for travel and business purpose. Itis obligation upon management of these hotels is to effectively manage different functions ofvarious areas which prevail in hotel. Hilton is five star hotel having diversified businessfunctions in many countries. The main aim of management of Hilton is to open new 4 star hotelhaving more than 300 rooms in New York, UK (Bryant and et. al., 2014). In the present report explain about, various types of accommodation and front officeservices along with the roles of reception service staff, different types of services provided byroom division department along with the legal and statutory requirements apply on room divisionoperations, role and importance of the front office for effective management of hospitalitybusiness, key aspects of planning and management of front office and operational issues whichimpacts the performance of front office area. Also, role and importance of design anddevelopment of property interiors, key aspects of planning and management of accommodationservices along with issues which impacts management activities and application of revenue/yieldactivities to maximise occupancy.TASK 11.1 various types of accommodation and front office services along with the roles of receptionservice staffHilton is well known hotel in all over the world. It is recognised for their luxurious anddiversified services in hospitality industry. To attract the large number of customer they designedtheir services and products according to their preferences. It not only provides theaccommodation to reside the travellers but also takes care the need of business professionals.They provide conference facilities in their hotels for business meetings. Now, management of Hilton wants to open their new hotel in New York having thecapacity of around 300 rooms. Their main purpose is to cater the needs of business professionals.In this regard, they planned to build conference room having the capacity of sitting around 4003
persons simultaneously. Also, bring changes in their food and beverages section to match upwith the needs of business personnel’s. Every hotel as two main aspects upon their whole business and working is depends whichare called as accommodation facilities and front office services. Accommodation is the basicaspect which provides by every hotel. It is refers as main concept upon which hotels businessstarted in different nations. Front office is refers as main management team which provides thefunctions of direction and supervision of other activities in hotel like management ofaccommodations, welcoming of guests, disbursement of the roles and responsibilities to the staffmembers etc. So, the accommodation and front office services in regards of the new Hilton hotelin New York are defined below:Accommodation: It is refers as an activity about providence of place and rooms to theircustomers to reside for some period of time in charge fixed amount of money. There are manyimportant things which are required to consider while providing accommodation services such ascleaning of beds, availability of all required electronic accessories etc. these are basicrequirements of daily routine life. But due to having the aim of cater the needs of businessprofessionals required to make accommodation facilities which suit more to their type ofworking like building of large conference rooms having the facility of communication (Davisand et. al., 2018). Frontoffice service: There are many services provided by front office in different areassuch as handling of guests in proper manner and providence of information about various currentoffers, preparation of register of customers and available room for their effective management,solving of guest issues etc. Roles of reception service staffThe many roles which are needed to perform by the staff of reception of Hilton hotel aredefined below:The first which is performed by the reception of hotel is about greeting of guests andprovides services and products as per their preferences.Keep the record of number of rooms are not booked yet in hotel to provide fastaccommodation facilities to guests.Provides the roles to different departments of hotels like housekeeping, room divisiondepartment, food and beverage department etc.4
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