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Rooms Division Operations Management : Clientele Hotel

This assignment discusses accommodation and front office services for different organizations, analyzing the roles and responsibilities of staff in these areas.

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Added on  2020-07-23

Rooms Division Operations Management : Clientele Hotel

This assignment discusses accommodation and front office services for different organizations, analyzing the roles and responsibilities of staff in these areas.

   Added on 2020-07-23

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Rooms Division OperationsManagement
Rooms Division Operations Management : Clientele Hotel_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1. Accommodation and front office department in various firms............................................11.2. Roles and responsibilities of receptionist and other staff members.....................................21.3. Legal and Statutory requirement which apply to room divisions and operations................21.4. Services given by room division in better range of hospitality............................................2TASK 2............................................................................................................................................32.1. Importance of Front House arena.........................................................................................32.2. Key aspects of planning and management of front house....................................................42.3. Key operational issues..........................................................................................................4TASK 3............................................................................................................................................53.1. Importance of property design and interiors........................................................................53.2. Critical aspect of planning and management of accommodation........................................53.3. Key operational issues that affects effective management and business performance........5TASK 4............................................................................................................................................64.1. Perform revenue or yield management and high demand tactics........................................64.2. Sales technique and room division.......................................................................................64.3. Objectives and use of forecasting data.................................................................................64.4. Computation of rooms and division performance................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
Rooms Division Operations Management : Clientele Hotel_2
INTRODUCTIONIn modern era, most of people are looking forward to get into hospitality sector in orderto do business as this section has heavy profit margins. Restaurants, hotels, travel & tourism aresome sort of firms that do comes under hospitality sector (Bryant and et. al., 2014). ClienteleHotel which is located in London is being taken under this assignment. Report is enclosed withvarious things like role or functions of Front office and its importance. Away with this, effectiveinteriors and designs of hotels as well which may aid organisation in attaining goals andobjectives right on time. It will also show working and performances of housekeepingdepartment of Clientele Hotel. TASK 11.1. Accommodation and front office department in various firmsAccommodation:Accommodation term is much related with room, group of rooms and buildings as well inwhich a human being can live. It is very much needed for hotels to deliver properaccommodations with quality so that to run business in a successful manner. With the help ofthis, it has been examined that there are issues which needs to be considered by this departmentso that requirements can be fulfilled of consumers right on time. Front Office: Front office section of a hotel directly deals or interacts with clients or guests that arevisiting a whole new place as a tourist or for some business purpose. Clientele Hotel which isone of the famous one in all over UK is rapidly enhancing their business through deliveringservices to its clients in much more effective and appropriate manner. Neat and tidy rooms of ahotel with good fragrance can attract huge number of clients. Manager of Clientele Hotel shouldrapidly look into various aspects so that to improve experience of consumers. By this, it can bestated that hotel can expect high profit margins which will directly improve their goodwill atmarketplace of United Kingdom (Davis and et. al., 2018).Rooms allocating to clients, maintaining data of guests, registration, bell services, cashcounter are some sort of responsibilities which needs to be fulfilled by workers who areworking under this sector.It is essential for receptionist of Clientele Hotel to deliver all the information whichclients are looking forward to have with the help of this, long term relations can be maintained.1
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