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Rooms Division Operations Management Report

   

Added on  2020-06-04

16 Pages4305 Words77 Views
Rooms Division OperationsManagement

Executive SummaryHospitality industry is one of the fastest growing industry in market in which number ofhotels expand their business by serving better services to its clients. Present report is based onroom division operation management which helps in increasing occupancy of the rooms ineffective manner. In this Travelodge hotel is takes for study which deal in hospitality sectors. In this theytargets business customers who are travel for business purpose. Along with this they also servevarious facilities to their customers as per their demands. In addition of this, report also define various aspects of room division department in arage of accommodation facilities to their customers. Along with this, roles and importance offront of house department is also mentioned which may leads in enhancing overall performanceof the company at market place. The main of this company is to expand their business activities in another location bydelivering quality services to its clients. Along with this they also serve various ways to reducethe chances of arising issues in front of customers at the time of consuming hotel services. This will helps in improving performance level of the hotel at market place. Apart formthis, it is concluded that effective services are aid in enhancing overall profitability level of thehotel by accomplishing competitive image at market place.

Table of ContentsExecutive Summary.........................................................................................................................2INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Discuss accommodation and front office services for different organisations.................11.2 Roles and responsibilities of a range of accommodation and reception services staff...21.3 Legal and statutory requirements that apply to rooms division operations......................31.4 Services provided by the rooms division in a range of hospitality businesses.................4TASK 2............................................................................................................................................52.1 Importance of the front of house area to effective management.....................................52.2 Key aspects of planning and management of the front of house area for a given hospitalityoperation.................................................................................................................................52.3 Key operational issues affecting the effective management and business performance ofthe front office area for a given operation..............................................................................6TASK 3............................................................................................................................................73.1 Importance of property interiors and design to effective management............................73.2 Critical aspects of planning and management of the accommodation service function..73.3 Key operational issues affecting the effective management and business performance ofthe Accommodation services function...................................................................................7TASK 4............................................................................................................................................84.1 Revenue/yield management activities to maximise occupancy and rooms revenue........84.2 Sales techniques that rooms division staff can use to promote and maximise revenue...84.3 Purpose and use of forecasting and statistical data within the rooms division................84.4 Rooms division performance indicators to measure the success of accommodation sales9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

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