The Developing Manager Assignment (Solved)

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK A...........................................................................................................................................1
1.1 Management Styles..............................................................................................................1
1.2 Leadership Characteristics....................................................................................................2
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................3
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................5
TASK B...........................................................................................................................................6
1.3 Evaluate communication processes in selected businesses...................................................6
1.4 Analyse organisational culture and change in selected businesses.......................................7
CONCLUSION................................................................................................................................9

INTRODUCTION
The developing manager is concept is defined many ways in organizations. A manager
in organization leading many departments and each department have their own manager to
handle all task ensuring the efficient employees work (Hunt and Weintraub, 2016).The
developing managers have responsibilities in firm to handle different kinds of developing
process which is beneficial in firm. The report will discuss about different management styles
and their characteristics which shaping the role of manager in company. It will also cover
motivate a team to achieve an agreed goal or objective and managerial decisions made to support
achievement pf agreed goal of objectives or communication process in business and
organizational cultures in business.
TASK A
1.1 Management Styles
Managers in organizations responsible for any situations and mangers of company
responsible to handle all employees responsibilities. In organizations manager has their own
different styles to handle each task (Dixon, 2017). Manager duties in firm to make operations
which are beneficial for business. There are following management style which is discussed
below-
 Autocratic- This management style defines to take management related decision and
include all important task which help to make decision. No one can challenge the
decision of autocratic manager. For example, Hilton hotel autocratic manager has rights
to make decision for hotel staff and no one can against for their decision. The manager
possesses total authority and imposes on their employees. This management style
comprised to hold all authority and responsibilities of firm.
Advantage- autocratic management styles advantage to firm they have to take decision which is
beneficial for organization.
Disadvantage- autocratic management styles disadvantage to they have only taken
decision in their own ways not take any suggestions to others.
 Democratic- This management style determines subordinates in making decisions. This
managerial style allows involving all staff to making decision for company and also the
manger also discuss about the important topic with employees and all organization’s
member which is help to making decision in staff (Knott and Scragg, eds., 2016). For
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example Hilton hotel democratic manager have style to involve all staff members to take
decision for organizations.
Advantage- In these styles advantages is democratic managers allows using all
employees' suggestion in firm.
Disadvantage- Some time employees are gives rights decision for impacts is in the firm
is very bad.
 Persuasive- This management style include sharing characteristics with autocratic
management. Persuasive manager control all decision making or they also spend time for
their subordinates. And this beneficial to understand employee’s beneficial of decision
made by management. For example, in Hilton hotel persuasive manager have style to
discuss about the decision which they make is to their employee’s. The manage style is
too beneficial for employees to understand management decision towards organizations.
Advantage- This style of persuasive managers has to maintaining company process
because this styles take various decision for controlled the process of firm.
Disadvantage-Some time mangers fail to take decisions because for employees wrong
suggestions.
 Laissez-faire- This management style gives responsibility to their employees. To handle
and manage all responsibilities of department and work together. These mangers are high
in agreeableness and trust their employees (Charter and Tischner eds., 2017). They are
complete give authority to employees to handle department responsibilities and
subordinate them. For example the Hilton hotel manager have style to any certain
situation they give their employees to responsibilities for hotel to manage all service
towards customers.
Advantage- In these styles benefits to improve organizations working because of rights
work.
Disadvantage-Some employees are done wrong work and that impact are going to
managers controlling.
 Adaptive- This style understand situational leaders in that they adjust their environment.
Like this style of manager encourages employees for accept their work for organizations
and give good response to the managers. This style also defined their relationship
between employees and manager which to motive for work and also motive to do specific
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task in company. For example- the Hilton hotel adaptive manager motivate their staff
members to do specific task in organizations and give well service to customers which is
enjoying hotel service.
Advantage- This style define advantages in firm to manage environments and employees
working in firm.
Disadvantage- Some time this style of adaptive management is fail to manage
environments of firm.
1.2 Leadership Characteristics
Leadership characteristics defined their character in organization, manager working style
and handle responsibilities in organizations. The leadership in company take important role to do
important task which is managed all staff working and update information towards (Prpić and
et.al., 2015). There are many characteristics of leadership which is discussed below-
 Confidence- An effective leadership should be always confident about his work. The
organizational leader takes several decisions confidently. This characteristics help to
understand the power of leadership which always take decision for company confidently
and also influence to risk taken in organizations. For example, the Hilton manager takes
several decisions for hotel staff and their services which are help for manager all
functionality of hotel. Like they order providing quality service for their customers which
is help to retain customers’ long time.
 Trust- This is common characteristics which always needed to the managers. Honesty is
the best quality which manager has in organizations. Without trust, no real success
possible. No matter is any filed in organizations trust is important characteristics which
make good leader in company (Cvetić and et.al., 2017). This helps to make a good
relationship with employees. For example, Hilton hotel manager have quality to trust
their employees and employees also trust which make good relationship between them.
 Transparency- These characteristics define the transparency allows employees to more
honest with leadership and expressing their ides and problem with leadership. In firm
leadership always motivate their employees to be honest and share their problems with
leadership. Transparency mans to be clear with organization and also wt employees. For
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example the Hilton hotel manager is always given clear opinion with their employees and
as the same employees also clearly share their idea with leader.
 Problem solving- This is the important quality which have every organizational
leadership. Problem solving characteristics for leader define to solve all problem related
to organizations. Like employees' problem, work related, staff related etc. the leadership
have quality to understand employees’ problem and solved them (Watson, 2018). These
characteristics also help for increased growth of the organizations. For example, Hilton
hotel managers have ability to solve their employees’ problem. For the problem Solving
manager conduct meeting for employees to solved their hotel service related problem and
their personal problems.
 Communication- A good communicator being always a good leadership. These
characteristics define the good leader have quality to communicate with employees
respectably and they also give respect them/ The good communication help to make
decision in organization and make good relationship wot employees and manager (Massa
and et.al., 2015). The communication characteristics of leadership help solved problem of
employees because the communication between leader and employee’s help to share idea
and solved problem of them. For example- Hilton hotel manager have communication
quality which help to solved all staff and customer problem(Goodwin and Wright, 2014).
A good leader solved their customers problem personally and they directly communicate
them to solved their complains.
3.1 Lead and motivate a team to achieve an agreed goal or objective
Managers are leads and motivate to their team for achieving organizational goals and
objectives. Mangers can play role as motivator and leaders in the organization for employees
motivation. Managers are motivate their employees for better performance for achieving their
individual and organizational goals. Managers can adopted various techniques for motivate to
their team and through techniques how to achieve organizational goals. Such as:
Team Development: Managers can motivate their team for achieving individual goals
and for team development. Through motivation, they are create opportunities for team
development. For example Hilton Hotels managers, by the motivation techniques, they are
motivates their team for developed team work and team behaviour (Goodwin and Wright, 2014).
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Team development is important for every team member in the organization. For team
development, managers can pushed every member to work in a team in the organization.
Setting Targets: Managers can motivate and leads team for setting their individual and
organizational targets. They can give the challenges and task of every team member and how to
complete the task and challenges. They can motivate and leads of team members for how to set
the individual and how to achieve. Hilton hotels managers and their team should be setting up
the clear goals and objectives in the organization (Helfat and Martin, 2015). They can more
efforts on achieving the goals and objectives. Mangers should be efforts on achieving the targets
of organization.
Equal Participants: All the team members are equally participant and contribution in the
work. Manager should be focused on team work and developed the team behaviour. Managers
are leads and motivates their team for how to better work in team. Hilton Hotels managers can
adopted various techniques for developing the team work, because different attitude, behaviour,
thoughts, ideas, skills and abilities of team members. So that, they can efforts on that how to
developed their attitude and skills according to the team work. If the all team members has
equally participates in the work so that managers are giving to rewards according to
performance such as rewards bonus, etc (Khedhaouria and Jamal, 2015).
Promotion: Managers are motivated to their team by giving the promotion according to
their work experience, performance and team behaviour. By the promotion, managers can
motivates their team members who are working in team. Through promotion of employee, it is
helping for achieving the goals and objectives of the organisation. They can motivates to their
team not only team development but also their individual performance in the team work and
organization as well (Scott, 2017).
Money: For Employees motivation, managers are giving the salary according to their job
, any incentives such as bonus, compensation, rewards and other incentives according to their
performance in the organization (Prpić and et.al., 2015). So that employees has to motivates and
better performance in their work.
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
Managers are made various decision in the organization for achieving the organizational
goals and objectives. There are many function of managers such as planning, controlling,
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directing, motivating etc. they can play role in the organization for achieving the organizational
goals or objectives.
Planning: It is the important process and function of management in the organization. It
is the first step of process of every business. For examples Hilton hotel managers are planning of
all strategies and policies related to their services of hotel. They should be clear and proper
planning of policies for achieving the goals and objectives of the organization. Planning is the
difficult decision for managers of work and activities (Valentina and Antoaneta, 2016). Planning
is the responsibility of managers of the organization. Planning of policies, rules and procedures
are important in the every activities and strategies.
Controlling: It is the step of process and function of management. Managers are
planning the every strategies and activities after that they should be controlled all the strategies.
Controlling is the important of every activities, policies, procedures and rules preformed by
managers in the organization. Controlling is the must for every activities and works. In the
Helton hotels, there are many works such as cleaning work, rooms and restaurants facilities and
other works, all the work controlled by the managers (Valentina, and Antoaneta, 2016).
Working Relationship: In the hotel industry, it is most important work is the how to
balance the working relationship in the every works and activities performed by the managers.
Working relationship means relationship between the staffs and management. For example
Hilton Hotel, there are many employees working in the hotel, so that it is difficult decision for
manager to maintain the relationship between us and staffs in every departments. Working
relationship is important for achieving the goals and objectives of the organization.
Products and Services Knowledge: Every managers should be proper and clear
knowledge of their products and services. For example Hilton Hotel, they can provides services
for guests who are visiting in their hotel. They can also provide foods services, room services,
house keeping services and other services. But managers should be proper knowledge of all the
services. They can organised and managed business meeting, conferences and seminars in their
hotels (Scott, 2017).
Recommendations: I will controlling all the services and strategies, so that it is easy for
me for decision making. I will adopting working relationship strategies for maintaining the
relationship between employees. I needs the planning strategies for management of the
employees and work in the hotel. I adopting and controlling on the planning of strategies
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decision making. I will trying for providing services to the customers, so that the customers are
giving the best feedback for employees.
TASK B
1.3 Evaluate communication processes in selected businesses
The only difference in between two organisations is that one is 4 star and another one is 5
star hotel . They have different level communication process and they are using different types
and different lines of communication for providing services to the customers. Communication is
the important in hospitality and tourism industry.
Types of Communication:
Verbal Communication: Verbal communication is define as orally with written. There are
two types of verbal communication. Oral communication is to define as orally and verbally such
as public speech, mobile conversations etc. Written communication is to define as written
documents such as printed document, written letter etc (Wei, Samiee and Lee, 2014. ).
Non verbal Communication: Non verbal communication is to define as body languages,
eye contact and gestures. In this communication, not only orally but also written words.
Formal Communication: It is to define as formally conversations such as meeting,
conferences, corporate meetings etc. This conversations are called as formal communication.
Informal Communication: It is to define as normal conversation such as friend and family
conversations, casual conversations etc. This conversations are called as informal
communication.
QBIC Communication Process:
The communication process of Qbic is to meet the customers needs and fulfilment their
needs for providing better services. In the process one person is collecting information and
second person is translating the information. Verbal and non verbal communication is using by
the Qbic . Verbal communication is the must in the Marriott when one is collecting and second is
translating. Qbic is the working in small so that the communication process is difficult for their
hotel ( Pathak., 2014).
Hilton Communication Process:
The communication process of Hilton is to verbal communication such as oral
conversation and written conversations. Because in the hotel industry, oral communication is the
better way to communicating the customers and staff and written conversation is the way to
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using by customers to written feedback for customers services and staff management in the hotel.
Customers suggestion for services is the oral communication.
Lines of Communication:
Internal Communication: It is using in the different division within the organization. It is
used in different functional areas of organization. By the communication type for help effective
communication skills in employees and mangers in the hotel industry.
Vertical Communication: It is the type of internal communication. It is the different
positions and stages system. It is also called upward communication which means the
subordinated communicates their superiors. There are two types of vertical communication,
upward and downward communication (Wei, Samiee and Lee, 2014).
Lateral Communication: This communication type used in different departments in the
organization. In the hotel industry, lateral communication is the using by the departments
managers and staffs. This type of communication is to help for better conversation between the
different departments in the organization.
Diagonal Communication: It is using between higher level managers to lower level
mangers to improve the decision and organizational goals or objectives. In the hotel industry, it
is also used in conversation between the higher managers to lower managers.
1.4 Analyse organisational culture and change in selected businesses
Organization cultures is to define as values, attitudes, behaviour and impression, all are
the related to organization. If the organizational culture is changed so that it is difficult to
adopted by the management of the organization (Valentina and Antoaneta, 2016).
In the Hotel industry, the culture of organization is changed so that it is difficult to
customers to adopted the new culture of hotel.
Power Cultures: It is the types of organization cultures. It is key element using by the
small business for decision making. Power culture is to using difficult of large organization such
as hotel organization. In this cultures, managers are taking quickly decision with little discussion.
Task Cultures: It is also a type of organization cultures. It is used in big projects work
when employees work in the team and complete the task. It is allows to more creative of team
members in the projects. In the task cultures, decision making is the difficult when teams will not
completing the task or projects.
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Person Cultures: It is the used in to development their own skills and knowledge in the
organization. Person cultures is to suitable for self development and self help in the organization.
It includes the person who has special experience in particular field so that they are assign a
particular job related to their experience.
Role Cultures: It means a persons who has specific role and job in the large organization.
In the role cultures, managers has to give the task according to their role in the organization.
Such as hotel industry. Because in the hotel industry, there many role and job which are giving
task according to role and job (Khedhaouria and Jamal, 2015).
Hilton Organizational Cultures :
Hilton cultures are different from other hotels. Because they can business not only in the
hotels but also in resorts, hotels and brand of suits. In the hotel cultures, role culture and for other
business is task culture. Because in the hotel business there are many department so that all the
playing role according to departments. In the suits business there are complete the targets so that
their business is culture is task culture. In the Hilton, task cultures are applying because there are
different task in hotels related to different departments.
If the culture of Hilton is changed so that the negative impact of organization structure,
size and location. Through changes of location it is more difficult to managed and controlled. If
the all the strategies are changed so that it is more difficult for managers and staffs have to
managed and controlled.
Marriott Organizational Culture:
Marriott is the working in the partnership in hotels and tourism organization. So that their
organization cultures is different from Hilton hotels. In the Marriott, person cultures and role
cultures is adopted in the organization. Because it is partnership organization, many employees
in hotels and tourism business as well so that in the hotel business role culture and tourism
business person cultures in their organization (Wei, Samiee and Lee, 2014).
If the Marriott cultures is changed so that it is difficult for management and organization.
If location of Marriott is changed from old location so that it is difficult to managed and
controlled of management.
I will choose the Marriott and Hilton, because they both are same types of organization.
But they both are different types of providing services.
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CONCLUSION
In this report, we have concluded that explain the various types of techniques for leads
and motivates to the employees for achieving the organization goals or objectives. We have
justify the managerial decision to be made for achieving the organization goals and improvement
of recommendations. We have also explain the communication process of Hilton and Marriott,
explain the types and lines of communication. We have analysing the different types of cultures
and how to impact on organization through changes of organization cultures of Hilton and
Marriott.
I am learning that in the hotels, how to communicating with peoples, what are different
cultures in the hotels and how to deal with. I am learning that what are making decision for
achieving the goals and objectives.
REFERENCES
Books and Journals
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Charter, M. and Tischner, U. eds., 2017. Sustainable solutions: developing products and services
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Emerging Economies. 22(2). pp.37-46.
Dixon, N. M., 2017. The organizational learning cycle: How we can learn collectively.
Routledge.Abingdon, Oxon
Goodwin, P. and Wright, G., 2014. Decision Analysis for Management Judgment 5th ed. John
Wiley and sons.Australia
Helfat, C. E. and Martin, J. A., 2015. Dynamic managerial capabilities: Review and assessment
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Scott, K., 2017. UNDERSTAND WHAT MOTIVATES EACH PERSON ON YOUR
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Valentina, F. N. and Antoaneta, T.I., 2016. Improving communication with internal public and
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Watson, D.H., 2018. Managers of discontent. Routledge. Malden MA USA
Wei, Y. S., Samiee, S. and Lee, R. P., 2014. The influence of organic organizational cultures,
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Online
Pathak M., Communication process of Hospitality Business, 2014.[Online]. Available through.
<https://www.hotelogix.com/blog/2014/10/17/benefits-of-effective-communication-in-
the-hotel-industry/>.
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