Managerial Roles and Responsibilities

The provided assignment discusses various articles related to managerial roles and responsibilities, covering topics such as project management, change management, team leadership, quality management, and performance management. The articles highlight the importance of effective communication, collaboration, and teamwork in achieving organizational goals. Managers are expected to facilitate open communication, ensure transparency, and empower teams to make informed decisions. By examining these managerial roles and responsibilities, students can develop essential skills for successful leadership and management.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Different management styles............................................................................................1
1.2 Leadership characteristics................................................................................................2
1.3 Communication process within Hilton Hotel...................................................................3
1.4 Analysis organisational culture for make changes...........................................................4
TASK2.............................................................................................................................................4
2.1 My own management skills..............................................................................................4
2.2 Personal evaluation...........................................................................................................5
2.3 Objectives and targets to develop own potential..............................................................6
TASK3.............................................................................................................................................7
P3.1 Manager Motivating team members in order to achieve goals and objectives ............7
P3.2 How manager decision are support achievement of goals and objectives ....................7
TASK4.............................................................................................................................................8

4.1 Importance of personal and managerial skills for career development............................8
4.2 Assessment of career and personal development ............................................................9
CONCLUSION..............................................................................................................................10
REFERENCES .............................................................................................................................11

INTRODUCTION
Manager is a person who is responsible for administering and controlling the company or
group of employees. They are able to manage, control, direct and evaluate worker’s performance
in order to achieve organisational goals and objectives. HR manager conducts training and
development program for management which enhances manager’s skills and knowledge.
Through these activities, HR department has enhance manager technical and conceptual ability
to draw valid conclusion. The main role of leadership and management is to manage all
employee and business activities in an effective manner.
Hilton is an UK brand of hotel which provides their services in around 85 countries with
more than 570 hotels and resorts. Hilton hotel is providing their services in hospitality industry
from May 31st 1919. Conrad Hilton is the founder of this group of hotels. In this assignment,
various management styles and leadership characteristics which create impact on firm’s decision
making process are covered (Arnold and Boggs, 2015). Under mansion report cover employees
motivation in order to achieve goals and managerial skills which support career development and
review performance and future needs.
TASK1
1.1 Different management styles
Leadership
Individuals are the leaders within the company. It is an activity of guiding a group of
persons or an company abilities to do this. It involves establish a clear vision, give information,
knowledges and methods for realizing a vision.
Autocratic Style Democratic Style
In this style, senior managers do not consider
their employees suggestions and ideas while
taking decisions. The superior, leaders and
managers are having their individual authority
of taking a decisions without their employees
consideration (Nanci, 2017). This will make a
workers demotivated in this style of leadership.
In such a style, senior managers promotes
equal participation of employees and leaders in
taking decisions and also consider their
feedback. They listen their workers ideas and
plans. They ensure healthy and effective
communication between workers and
management. It help in motivating their
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Subordinates are totally depend on their
managers as they are not having authority of
taking decisions by their own.
Characteristics:
 Less and no inputs form team group
members.
 Leaders take all decision related to their
employees.
 Leaders dictate all work process and
method.
Advantage: Control, Easy to learn, good for
inexperienced employees etc.
Disadvantages: Bad for highly motivated and
skilled employees, leaders dependence.
workers when they are having authority of
taking decisions.
Characteristics:
 Leaders seeking others opinion.
 Effectively delegate toward their task.
 They has trusting followers which help
them to completing work in an effective
manner.
Advantages: Solve complex problem, Good
business fits, build strong team through
democratic leaders, etc.
Disadvantages: Can appear uncertain, time
consuming, become apologetic etc.
Paternalistic Style Laissez-Faire Style
In this leadership style, senior managers decide
best for organisation as well as employees.
Policies are frame for workers and companies
benefits. They have feedbacks and suggestions
of workers before taking decisions.
Characteristics:
 In this style employees are more loyal
with their supervisor.
 Good behaviour is reward by top
management.
 Employees turnover are reduce thus
help to gain high profitability.
Advantages: Influential, empowering
employees, Compassionate toward work,
decisive etc.
Senior Managers are hired just for sake of it
and their contribution are low within the
company. In this leadership style, workers
manage their work by themselves and take
their own decisions. They are not depend on
their superiors as they what is wrong or right
for them.
Characteristics:
 Employee receive very less guidance
form their leaders.
 Complete freedom to take decision.
 Group member are solve their problem
by own.
 Power is hand over to followers.
Advantages: Employee should Resourceful,
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Disadvantages: Some manager have discipline
employees in non traditional ways, bad
decision, employees are more depended on
employers etc.
relaxed and confident etc.
Disadvantages: Lack of coordination, neglect
plaining process.
Management: It is a process of planning, organising, staffing, directing and controlling of
organisation activities in a effective and efficient way.
Contingency theory: It is an organisational theory, that claim there is a no best way to
completing task and receive accurate outputs. This help to lead company and their decision. The
optimal course of action dependent on external and internal situations of an organisation.
Contingent leaders are take their own decision according to situations in order to draw valid
outcomes.
Advantages:
 Flexibility of management style thus help to achieve whole business objectives in an
effective manner.
 Contingent leaders take employees opinion to completing task.
Disadvantages:
 It is a very complex process, where leaders some time can not understand the current
situation. Difficult empirical testing of present problem.
System theory: Supervisors who understand a theory should recognise various systems which
affect workers and their system. It is made with various parts which work together for meeting a
targets and goals. It help in coordinating work programs in a collective mission or goals.
Advantages
 they concentrate on meeting overall as well as individual goals of company.
 Dynamic and adaptive.
Disadvantages
 inter-dependence of nature is not defined.
 It is not always be practical and lead in delay of decisions.
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Hilton Hotel are using a new style of management For example Democratic method for
effective management operations as well as they motivate their employees while supporting their
ideas and suggestions.
1.2 Leadership characteristics
Hilton Hotel are having effective leadership and management for managing a entire
functions in a proper manner. Some of managers characteristics which are necessary are
discussed below: Communication skills: It is necessary to have a good skills of communication in
organisation culture of Hilton Hotel. It is a quality that every leadership should be a good
speaker as well as good listener who able to interact in all situations (The Role of the
Manager in Performance Management, 2016). As they have to deal with very different
peoples like traveller, tourist which provide different services. Motivator: Leadership should have a quality of motivating their team members for
effective results. Employees can be influenced by rewarding, compensating, bonus,
certificates etc. as it help in encouraging workers to perform in a very effective and
efficient way (Baharorn, Deraman and Hamdan, 2016). Team oriented: Managers coordinate with their team members by controlling and
allocating their performance. Their main purpose is to provide luxurious services and
comfortable stay to their customers. Their buyers should highly satisfy with their teams
like as kitchen staff, housekeeping staff etc.
 Innovative or Creative: Leaders should manage and promote creative ideas within Hilton
Hotel. They carry out new working style and techniques for properly use of their
employees for better productivity within the organisation.
Managers of Hilton Hotel should having these all characteristics of leadership at a same
time. So, that they can able to manage all tasks in a proper and effective way. Their should be
effective coordination between their team members which will help in increasing productivity of
organisation.
1.3 Communication process within Hilton Hotel
Communication is a process of understanding and conveying information from one
people to other within Hilton Hotel. It is a process by which information is exchange in between
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individuals through a common method sign, behaviour and symbols (Billings and Halstead,
2015).
Types of communication: People are communicate with each other by using number of
method mostly two type of communication mode has been used, those explain as follows:
Verbal communication: It is refers to as the form of communication where messages are
transmitted verbally. Communication will be completed by word of mouth and in written. It
further divided into oral and written communication (Arnold and Boggs, 2015).
Non verbal communication: In this, persons are sending and receiving wordless
messages. Non verbal communication system will be completed by body language, tone of voice,
gesture, posture and facial expression. This contain three major element those are appearance,
body language and sound.
Their should be a proper communication when sender convey message is exactly
understand by the receiver in a same manner. Their are Seven major components of
communication process are discussed below with the help of diagram: Sender: It is a person who send message to other people as they initiates whole
conversation. It convey their ideas to receiver through encoding in a same manner. Encoding: After sender, process of encoding take place as they use some words, signs,
gestures, symbols etc. to translate their content into a message. Senders perception, skills
etc. has a great impact on delivering a message successfully. Message: Once encoding end, then the message is conveyed to sender. It can be in a oral,
written, signs, silence etc. which trigger the receiver response. Channel: It is a medium by which they have to convey their message. It should be
chosen properly for delivering a correct and effective message to receiver. Some of
communications mediums are written, oral, gesture, sound etc. Noise: It is a disturbance which is created while delivering of message to receiver. It
became a barriers of communication when properly message is not conveyed. Receiver: It is a people from whom the message have to convey. Degree of which
receivers decodes message depend on their experience, trust, skills etc.
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(Source: Process of communication, 2018) Decodes: It is when receivers disturb sender message and try to understand on a same
manner as possible. Communication will be only effective when receiver will get a same
message what sender have to convey(Papp, 2014).
 Feedback: It is a last step, in which they see that receiver get the message in a same way
sender have to convey. Receiver response can be non-verbal or verbal.
Hilton Hotel use this process of communication within their company as with this it help
in proper coordination of all activities of hotel. It also eliminate the wastage of time with the help
of effective communication.
Communication barriers: There are many reasons of failing interpersonal communication.
Some time message are not received properly or sender can not send clear content thus create
conflict among individuals (Hunt and Weintraub, 2016). Some important communication barriers
are:
 Use of jargons: complicated, technical and unfamiliar term some time can not
understand by persons.
 Emotional barriers and taboos: Some person can not express their feeling and opinion in
front of others. Some topic can be complicated or off limit those are cove in taboos.
 Lack of interest, attention, distraction or irrelevance to receiver
 Each and every person have different perception and viewpoints, so that thus create
communication conflict.
 Some person can not see, so that physical barriers are arise. People are not able to see
postures, gestures, body language etc.
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Illustration 1: Process of communication

Marketing strategy of Hilton hotel: Hilton marketing communication mix integrates
media and print advertisement, public relation, sales promotion, events and experience or direct
marketing. These all communication channel are help to Hilton hotel to send their message to
their customers. Hilton hotel is adopting a internal is verbal communication within organisation
and in external they are using non verbal communication.
1.4 Analysis organisational culture for make changes
Organisation culture of a firm shows its acceptable norms by associated members in an
effective way. It reflects company's mission, vision and comfort level of workers. Employees are
always like to work in safe and secure working environment. By this, they will become able to
contribute their efforts in achievement of business targets. Basically, organisation consists
Power, Role, Achievement and Support Culture (De Massis and Kotlar, 2014). These are based
on type of roles and responsibilities. With this assistance, it can be stated that employee
empowerment is key culture aspect of Hilton Hotel. Since, this organisation is working as family
owned therefore, it has powerful culture. Through which it has enough sufficient to gain market
revenue and share as well as strong brand name in an effective manner. Empowering the
employees helps this hotel to retain them.
TASK2
2.1 My own management skills
There are various management skills that a leader should possess to carry out all desirable
tasks and responsibilities in a perfect manner. I have possessed many managerial skills which
shows my effectiveness in an organisation. In order to evaluate personal abilities of mine,
following assessment has been done which helps in understanding needs and requirements of
own for this position in a better manner:-
Personal skills: I have obsessed with many skills like interpersonal, motivation and
effective communication. These abilities help me to influence associated persons in an effective
way as well as give my strong impression on them. It is an important art that a manager should
possess. But am not good at make connections or good relations with stakeholders easily.
Therefore, I need to work on the same.
Leadership skills: These abilities help a manager to maintain good relationship with
other employees as well as healthy environment for them. Effective management skills can
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proved its efficiencies if possess leadership abilities also. This thing of mine makes me a part of
team-project and I can lead team-members with strong vision in a better way.
Cooperative and creative skills: I have a polite and soft-spoken nature through which
make cooperation with other ones is easy to me. Rapid change in market trends demand
modification and innovative creation in an organisation. So a manager requires creative skills in
order to face challenges and resolve them in a frequent manner.
Technical skills: For introducing change management in an enterprise, a manager should
be able to execute the same successfully (Hunt and Weintraub, 2016). I always try to learn more
technical skills so that modification in techniques can be done easily with help of workers. Apart
from this, I need to acquire some more knowledge in same field.
Therefore, in regarding with effective managerial skills, I should work on myself so that
tasks are done by me in an adequate and timely manner.
2.2 Personal evaluation
A manager is responsible to manage all activities and operations of an organisation in a
desired way. He should have skills like good communication, problem solving, quick decision-
making, etc. that prove his effectiveness in achievement of company's targets. In order to analyse
ourself SWOT is a best method to evaluate our own abilities.
SWOT analysis on own
Strengths Weaknesses
 I'm very creative and innovative
person. As I can manage an
organisational work in a very effective
manner.
 Strong communication of mine creates
an impressive effects on people.
 I have ability to solve problems like
conflicts through effective leadership
skills.
 Short-tempered nature of mine shows
my major weakness which I need to
control on.
 When dealing with clients, sometimes, I
become nervous which may create
wrong impression on them.
 I am unable to connect easily with new
members also.
Opportunities Threats
 Possessing more managerial skills and  Managers working in a big
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good knowledge of techniques can give
development opportunity to the
manager to make his career more bright
and secure.
 Learning lifelong skills and adapting
new training programs help me to
obtain a better and high position in a
reputed firm.
 Right now, I m working as an AGM in
Hilton Hotel. If I work on getting more
managerial and leadership skills that it
will give me a chance to get GM
position.
organisations have very much workload
and pressure that sometimes make them
unable to execute their work properly.
So its a major threat of mine also.
 Marketing trend has changed rapidly
that demand new and good quality of
products. Thus, to work with new
technologies, it is not easy for a
manager.
 Employee’s behaviour also affects the
performance of managers.
2.3 Objectives and targets to develop own potential
In order to overcome from my weaknesses and develop potential to get opportunities I
have to learn necessary skills. By making an objective, aims and target for the same, help in
facing problems and challenges of life. It supports me to rise in professional life as well as make
my future bright and secure. Following are some major objectives that I wish to achieve for
developing my own potential:-
Objectives:
 Poor communication slows down my performance, so in this area I will invest in a
management training program. It shows me the way to be clear and concise with verbal
and non-verbal interactions.
 Incorporating change management training into professional development will support
me to face future challenges. Through this I become able to influence employees and
increase productivity of a company.
TASK3
P3.1 Manager Motivating team members in order to achieve goals and objectives
In an organisation, manager distributes work among all staff members according to their
skills and capabilities in order to achieve aim and objectives in given time frame. The main roles
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of manager are planning, organising and coordinating employee’s performance and work.
Manager leads team members in order to perform quality performance on time. Manager of
Hilton hotel is focus on quality services which help to improve customer's satisfaction. In
hospitality industry, the best customer's experience is first priority of company. So that, manager
of Hilton group has develop plan and strategies to increase customer's experience in order to gain
higher rating. Through this activities, firm are able to build positive brand image at customer's
mind and goodwill at market place (La Porta and Shleifer, 2014). Manager motivates their
employees which help to increase their capabilities and skills. Some are as follows:
 Manager writes goals plan and communicate it with their team member. That is the
management responsibility to measure this plan on time to time basis.
 Manager want to meet their employees on regular basis to evaluate their performance.
 They set their own targets for both; individual as well as for company as whole. Manager
Demonstrate their motivation and efforts in order to achieve all objectives on time.
 They use recognise system of employees performance and effort.
 Encourage employees creativity at work place which enhance their motivation and self-
confidence.
 Pair up workers with similar kind of career goals which reduce conflicts among
employees.
 Provide support and tools to all team member which help to reach their goals.
P3.2 How manager decision are support achievement of goals and objectives
Manager of Hilton hotel is able to develop strategies and plans for enhancing employee’s
productivity and overall profitability. They need to control and regulate all business activities
which are being carried out by all team members. The company’s success is not just depend on
right strategies and resources, it is also reliant upon capabilities of management to direct, support
and harness of team members and individuals (Loufrani-Fedida and Missonier, 2015).
Administrator plays an important role to deliver quality performance. So that, decisions of
manager are directly influenced firm profitability and goals.
Recommendations and improvement areas for Hilton hotel are explained as follows: Feedback: In Hilton hotel, manager motivates their employees to participate in
management decision process.
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 Healthy working environment: It is the management’s responsibility to develop healthy
environment at workplace in order to enhance employee’s productivity. Enhancing services: Manager of Hilton hotel has developed plans and strategies in order
to enhance their services which help to improve customer's satisfaction and overall
profitability.
 Quality of product and services: Through quality services, management of Hilton hotel
has able to build strong positive brand image at market place (Papp, 2014). Manager of
the company has continuously improve their existing product and services, so that they
able to compete with their competitors.
TASK4
4.1 Importance of personal and managerial skills for career development
Managerial and personal skills are important for generating high performance and
productivity of a company. In context with career development, these abilities also contribute its
efforts in the following manner:
Removes barrier from career path: In order to enter into a corporate world, a person
should have good managerial and personal skills. It helps in demonstrating the confidence of a
member, his effective way of connecting with others, ability to make quick decisions and
learning new things (Pollack and Algeo, 2014). Therefore, these skills removes all barriers from
career path of a person and help in progression. I have possessed the same.
Adapt in a better way: Such abilities give potential to a person for survival under
different conditions and adapt the environment in which he works. Thus, managerial skills helps
me to be more adaptive which will gradually enhance my career in a required field.
Fulfilment of responsibilities: A manager has performed many roles and responsibilities
in an enterprise to manage all operations in an effective way. Managing associated persons,
delegating and influencing them towards work, stakeholder management etc. are some duties of
a manager that needs various abilities. Hence, personal skills of mine assist me to carry out these
operations easily and develop my career over there.
Self-learning management: It is an integral part for developing career of a person in a
particular field. Through self-learning process, a people gain necessary abilities and knowledges
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required to develop his career. My capabilities of doing any type of work, fast learning
techniques, time management, confidence level shows effectiveness of mine over other persons.
Hence, by these instances, it has proved that effective managerial and person skills of a
person helps in developing the career of a person in a better way.
4.2 Assessment of career and personal development
S
n
Learning
proficiency
Current
proficiency
Target
proficiency
Development
opportunities
Criteria for
judging success
Time
scale
1 Ability to
interact
person
When I am
interacting
new person, I
am not feel
comfortable.
Target is more
extrovert as
possible.
If I can improve
my skills then it
help me to
develop
opportunities.
My family
member,
colleagues people
and relatives can
judge my success.
Three
months.
2 Ability to
manage time
Sometimes
some I am
not able to
manage time
properly.
My target is to
manage time
according to
given situation.
I can develop
my capabilities
and skills which
help to
completing task
on time.
This ability can
judge by my
company's
management and
family members.
One
month.
3 Leadership
quality
Low
leadership
skills thus
affect my
performance
negatively.
My target is
develop my
leadership skills
and
knowledges.
If I will get
platform for
develop
leadership
ability my
performance
should be
enhanced.
This can be judge
by my
organisation
colleagues.
Six
month.
4 Decision
making
capabilities
High level
decision are
sometime
make me
Target is
improvement in
self conference
I take initiative
in decision
making process
for develop my
Judge by friend
and family
members.
Two
months.
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confused. on my decision. ability.
5 Problem
solving
attitude.
I am not able
to analyse
situation
effective
which affect
my solution
of issues.
My target is
make my self
less aggressive
in order analyse
situation and
take action.
I can grap
opportunities
thus develop
my problem
solving attitude.
It can be judge my
surrounding
persons.
Four
month.
CONCLUSION
From the above report it is concluded that development of manager in very important for
an organisation which help to improve customer's satisfaction. They able to manage, control,
directing and evaluating workers performance in order to achieve organisation goals and
objectives. Manager of Hilton hotel are able develop strategies and plan for enhance employees
productivity and overall profitability. They require to control and regulate whole business
activities which carry out by all team member. The main role of the manager are planing,
organising and coordinating employees performance and work. Manager lead team members in
order to perform quality performance on time.
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Online
The Role of the Manager in Performance Management. 2016. [online]. Available through:
<http://www.exponentialtraining.com/Downloads/Resources/Example%20Module%20-
%20Level%205/page_03.htm>
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