Effective Management Strategies for Employee Productivity

This report emphasizes the significance of developing managers to improve employee productivity and performance in an organization. It highlights the need for adopting different methods and techniques within the company's structure and culture to provide better quality services. The report also assesses that team working activities are effective and enhance productivity, and recommends developing decision-making skills for uncertain conditions.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK A...........................................................................................................................................3
1.1 Compare and contrast 2 different management styles......................................................3
1.2 Leadership characteristics of a manager...........................................................................5
1.3 Communication process within Hilton Hotels.................................................................6
1.4 Organisational culture and change...................................................................................7
3.1 How could a manager lead and motivate the team to achieve an agreed goal or objective..8
3.2 Justify managerial decisions made to support achievement of agreed goals and objectives 9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Development management is overall a concept which explains the various manner in
which company assist worker to improve their organisational and personal skills. Changes in
business have become more integral part in this competitive world as both external and internal
environment of business are varying continuously (Poisson-de Haro and Turgut, 2012). A
manager should be proactive and able to develop the activities of organisation and according to
these alternation for managing the performance of enterprise. This report will compare different
style of learning in Hilton Hotel which is one of the largest chain expanded globally. Also, this
analysis expands on various characteristics of leadership, assessing the process of
communication along with change and culture of organisation. This also tracks the methods
through which managers achieve their objectives and goals.
TASK A
1.1 Compare and contrast 2 different management styles
The hospitality industry of United Kingdom is rapidly developing which is also
influencing various business sector such as travel and tourism industry etc. This not only affected
the trends of business but also influenced economy of nation. Hilton Hotel is a global hotel
service and resorts with more than 570 resorts and hotels within more than 85 nations. The
enterprise is offering the products and quality services to their consumer through developing
effective resource management process (How technology is changing the hotel industry and the
impact on guest experiences, 2017). An organisation carries out numerous management style
which they vary according to different condition, environment, requirements, demands or other
factors. The company has history of using two different management styles i.e. autocratic and
democratic which has different concept from each other. Here is the contrast difference between
both of the styles of administration opted by Hilton Hotel mentioned as below:
Comparison
Basis
Autocratic Management Style Democratic management style
Meaning Autocratic style of management exists
where manager or leader determine
targets, assign the work and impose on
Contrary, democratic management style
encourages equal participation of
management in the decision making
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obedience. procedure.
Authorities This contains the centralised authorities
within the Hilton Hotel.
As it renders more democracy within
the working environment, this consists
of decentralised authority to
management.
Orientation
Behaviour
Autocratic leadership style focus over
the task completion as this is their major
focus.
This style prefers relation oriented
behaviour as their major focus as it
aims to better communication within
organisation and worker.
Suitability It is appropriate style when the
subordinate are unskilled, obedient and
uneducated (Proctor, 2014).
It is suitable when the members of team
are professional, qualified and
experienced.
Conceived
from
This idea or concept is derived from the
Theory X of McGregor on motivation.
On the other hand, contrary from
autocratic style, this style is conceived
from Theory Y of McGregor in regard
of motivation.
Communica
tion
There is less communication between
the company and employee, where
decision are made independently with
no input of other group members.
This organise direct interaction or
communication among various
members in which employee plays
equal participation of worker in the
decision making.
Though, the autocratic style of management is used to be implemented within the
organisation decades ago. After the industrial democracy within United Kingdom, most of
companies like Hilton Hotel are using the new management style i.e. Democratic methods for
proper administration of their operation, provide enhanced services and effective human resource
management (Frost and Wallingford, 2013). As this encourage expression freedom, support
independent thinking and more participative process of decision making, the whole structure of
Hilton Hotel & resorts follow the same methods for managing their activities in better manner. In
context of effectiveness, democratic administration methods is more influencing and one step
ahead then the autocratic methods.
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1.2 Leadership characteristics of a manager
A manager react over the change which has catered by leader within an organisation,
Each and every enterprise manager adopt new techniques and methods according to requirements
after the change occur. Hilton Hotel has large chain of hotels which need proper management
and leadership for admin the whole operations in better way (Tlaiss, 2014). There are various
qualities that are required by a leader working within such huge organisation as he must be able
to persuade individuals of company for meeting the target. Here are mentioned some of basic
characteristics of manager which is essential to possess the role successfully: Communication Skills: In order to interact organisational message and culture of Hilton
Hotel, it is essential to have high communication skill level. This is the foremost quality
of manager as they must be good listener and good speaker who should be able to
communicate within all levels. The manager of Hilton Hotel deals in the industry of
hospitality where they manage various deals with domestic people as well as traveller or
tourist delivering various services. Team Orientation: This is obvious that a manager guides a large group of people by
allocating and controlling their performance and task performed by individuals. The
manager should be able to put strong teamwork emphasis on the team (Comfort and
Wukich, 2013). Hilton Hotel's manager aims on delivering comfortable stay as well as
luxurious services to their users and visitors through highly managing or satisfying the
teams such as housekeeping members, kitchen staff etc. Creative or Innovative: These are the main players who is accountable for promoting ad
managing new ideas or innovation of organisation possessing effective foresight to
assume the upcoming results or consequences which can incur within Hilton Hotel.
Manager of this hotel carry out new methods and style of working to engage the members
of staff for better performance.
 Motivator: To stimulate team members and achieve effective outcome of operated
operations, manager seek the ways to motivate their employee. They should be able to
influence colleague for which they optimise compensation, reward or aware methods
which help in encouraging their worker in more efficient manner. Hilton Hotel organise
each month promotion and appreciation activities in which they reward the best
performance of the month.
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Thus, a manager need to versatile able to manage many task or activities at the same
time. Hilton Hotel employs professional managers for working in their company in effective
manner. This is required for enterprise as it help in admin the whole activities in better and
effective manner.
1.3 Communication process within Hilton Hotels
This is significant to create a proper flow of communication within various divisions
within an organisation. Sharing and interacting information, procedures, plans, ideas and
thoughts exchanges activities are made each and every seconds within the company like Hilton
Hotel and resort. Company need to focus over stakeholder and public interaction as to influence
and attract them toward the policies and enterprise activities. For this, it is fundamental to
understand the basic procedure of communication which is explained as below: Informal and Formal Communication: On the grounds of structure of organisation,
there are major 2 sub-types of it i.e. informal or formal communication. Formal
communication refers to the pre-determined channels which organisation set. Hilton
Hotel opt formal process of interaction within their organisation for the professional
purpose as hi is accurate, smooth and more disciplined. This disseminate the information
in more standardise form as delegate way. But this also obstructs uninterrupted and free
information flow from the enterprise. Informal communication refers to the following
interaction with any predetermined channel. Thus, in the internal structure of Hilton
Hotel utilise informal communication procedure to communicate with their subordinates
which help in feeling, expressing their culture along with creating friendly working
environment (Budhwar and Debrah, eds., 2013). Though, this can lead to
misinterpretation or inaccuracy of information which can lead to conflicts situation as
well. Downward, Upward and Horizontal Communication: It is process of communication
flow within an enterprise which can make interaction more coordinating and clear.
Initially, the downward process is used where the interaction between subordinates and
superiors is made for interacting plans and objectives of Hilton Hotel. Secondly, the
upward process in which issues, suggestions and report in hotel is communicated from
subordinate to top-management (Orobkina, 2014). At last, the horizontal process of
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communication, in which the interaction of ideas, process and policies is being made on
the same management level or post colleges.
 Verbal and Non-Verbal Communication: These both verbal and non-verbal
communication is being used within an organisation on different basis. Verbal
communication refer to written and oral interaction in which through formal and
information communication style, the message or activities is being operated. Non-verbal
communication refers to wordless message interaction such through graphic presentation
etc. Through these process of communication, company exchange an interaction with
their employee which help in operation functioning in continuous manner.
This is significant for manager to form effective communication in the company to
operate major functions such as controlling, planning, controlling and leading. This is required of
enterprise to accumulate better communication which helps in promotion and marketing
activities of Hilton Hotel as well (Park, 2014). Though there are various barrier which obstruct in
the better performance or flow of communication with an organisation such as environmental
issues, cultural barriers, noise, communication style, languages etc. Hilton Hotel, therefore, use
suitable method of interaction for certain situation or practice in order to meet the best outcome
of implemented practices of communication within workplace.
1.4 Organisational culture and change
Change which occurs within the organisation is often planned by their members. The
certain environment of organisation which governs how the workplace treats in company
explains the culture of it. This can be effective and better to consider through evaluating several
culture and changes of enterprise which is given under: Power Culture: The enterprise is adopting power culture to respond instantly to
occurring and activities which is happening near Hilton Hotel but is hugely related on the
individual's skills and abilities at centre (Difference between Formal and Informal
Communication, 2017). These people are tend to grab the attention of people
characterising the power and political oriented perception as well as to undertake the
organisational danger. Resource control is one of the major base of power of organisation
culture of Hilton Hotel with some components of individual centre power. Role Culture: As per the structure of organisational culture, it is just like creating support
for Hilton Hotel through beams and columns. This functioning of such culture is
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characterised through specialised or strong functional areas organised through narrow the
higher management at high level as well as standardisation and formalisation on high
degree. This hotel has role culture within their enterprise, in which manager are allotted
position on the basis of their role within the association. They functions on the basis of
their responsibilities and duties expert to them as well as perform practices in respect of
mentioned standards. Task Culture: The culture task is project or job oriented which emphasis is provided on
performing the job in better manner. To carry out appropriate individuals and suitable
resources together at suitable level for assembling authentic resource in order to finalise
the task. Hilton Hotels have applied their culture for building a broad and efficient
influence on the management of enterprise. Measures of this has assisted firm in
effectively accepting and managing the management of change for business of
organisation. Hilton, on the flipped side, could not implement its scale cause of hierarchy
of service and role that is provided.
Hierarchical Culture of Organisation: A hierarchical culture of corporate is a model of
organisation which is based on the clearly determined structure and levels of corporates. This
makes the enterprise very coordinated. Enterprise with huge number of worker has to comply
these model in its culture because this makes its convenient to control like the a huge workplace.
In this, each top management member has few junior worker performing in this. It determines
the responsibilities and roles for the worker each coherently (Bandura and Lyons, 2012). Hilton
Hotel can help follows this culture structure which can aid in meeting their objectives and aims
in proper manner. In order to achieve their aims and target set by enterprise, company can
optimise planned change process methods for implementing alternation within firm. For this,
Hilton Hotel opt Kurt Lewin's change management model which can aid in adopting the
modification. Hilton hotel recently has changed their system of card key of rooms to e-key for
rooms which is the first hotel who bring this vary in the industry.
3.1 How could a manager lead and motivate the team to achieve an agreed goal or objective
For managing planning and resources of enterprise, manager has to stimulate and involve
the workers of organisation into the structure and culture of their company in order to render
better quality services. This approach will assist in meeting the objectives or providing consumer
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satisfaction of Hilton hotel service users. In order to lead the team members and motivate them
within a period of time, they coordinate various activities in which few are suggested as below:
Team Building: For a company, this is fundamental to form a better and knowledgeable
members of team who are able to perform task and set standard of benchmarking. Undertaking
this fact, manager of Hilton Hotel can offer direction or training session through organising
various interaction sessions and meeting for their employees. The procedure will aid them in
considering the responsibilities and roles to make a positive contribution in order to meet
professional and personal objectives. Hence, their manager should organise better team building
activities for enhancing their performance along with inspiring worker.
Motivation: To increase the value as well as increasing the engagement of worker, it is
fundamental to manage proper motivation. This is essential for Hilton Hotel to evaluate and
consider the basic requirements of worker which can be analysed through adopting various
techniques and methods. Hilton Hotel judges the motivation need on the basis of Maslow's
hierarchical need theory which can help in finding physiological, safety, social and esteem needs
of each individual of their organisation. This is assisting techniques help in analysing needed
wage, better working environment, safety, position and staff treating behaviour to manager along
with the issues causes. Beside of rewarding the members of team for better working, this also aid
in meeting the healthy workplace environment as well as developing competitive edge that lead
to achievement of objectives and main target of enterprise. Thus, continuous boost and
confidence is the basic requirements of employee which is the duty of manager to provide in
order to get enhanced work quality.
Thus, these qualities are needed to have in Hilton Hotel manager to develop productivity
and performance of team members in order to improve the morals and culture of Hilton Hotel
significantly.
3.2 Justify managerial decisions made to support achievement of agreed goals and objectives
According to the mentioned organisational discussion mentioned above, managerial
decisions are taken within company to support the objectives and decision. In order to meet the
determined objectives and goals, Hilton Hotel require to keep more emphasis on skills of
listening, which can help manager in serving numerous ideas to higher authorities and members
of team (Asogwa, 2012). Hotel has undertaken different decisions to the functional and
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operational procedure more effectively. Here are mentioned some of the decision which can help
the respected company in meeting the desired outcome and achieving goals.
Strategic Planning: This is essential for enterprise to improve and execute the designed
operational activities. For this, process and activities of planning of allotted responsibilities and
role which will be performed by manager of Hilton Hotel. They are liable for previous enterprise
activities as well as recognise conflicts which influence performance of enterprise. Through
undertaking such elements, organisation will make communication changes, delivery and control
service mode (Waddock and Lozano, 2013). Beside from it, this undertake various consumer
review for execution of changes of service user in various products such as rooms services, food
products that can help in delivering the satisfaction level among clients. This types of approach
will delivering proper support to attain the aims and objectives in more effective and professional
way.
Relationship Building: Whether it is small of large organisation, the relation between
management and members of staff play a very crucial part in the service and communication
maintenance in order to accomplish the targeted task in efficient manner. For this purpose, Hilton
Hotel will make proper decision to organise the meetings as well as discussion among team
members which can help in creating an understanding value and behaviour of team members.
Through offering proper support and respect among subordinates and peers, the team working of
Hilton Hotel will be successfully able to meet their set goals. Also, empowerment and
coordination of staff can also enhance the gained performance of organisation in better way.
Recommendation: In order to enhance the quality of Hilton Hotel services and provide
some effective and innovative product along with the existing one, this is essential for energise to
develop employee performance and abilities. In order to this, it can be recommended to them to
organise proper programs of training and consumer requirements in better manner. The
organisation working is effective but due to lack of delegation and proper control of authorities
in company, working environment can be damaged (Armstrong and Taylor, 2014). Company
should have effective feedback programs for their employee in order to understand issues and
emerging conflicts among worker so that they can be resolve before taking a giant shape. In
addition, Hilton Hotel can also comprise the service of consumer feedback online and offline for
both types of consumer.
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CONCLUSION
This report summarises that a manager should be proactive and able to develop the
activities according to these alternation for managing the performance of enterprise. An
organisation carry out numerous management style that they vary according to different
condition, environment, requirements, demands or other factors. Communication is significant
for an organisation to develop which has their different process used differentially for district
purposes such as formal, informal, verbal, non-verbal etc. For managing planning and resources
of enterprise, manager has to stimulate and involve the workers of organisation through adopting
different methods and techniques within the structure and culture of their company in order to
render better quality services. This report also assess that team working activities are effective
and better that enhance the productivity and performance of association.
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REFERENCES
Books and Journals:
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Asogwa, B. E., 2012. The challenge of managing electronic records in developing countries:
Implications for records managers in sub Saharan Africa.Records Management Journal.
22(3). pp.198-211.
Bandura, R. P. and Lyons, P. R., 2012. Going the extra mile: developing managers to encourage
voluntary, helpful, organizational behavior. Development and Learning in
Organizations: An International Journal. 26(5). pp.18-20.
Budhwar, P. S. and Debrah, Y. A. eds., 2013. Human resource management in developing
countries. Routledge.
Comfort, L. and Wukich, C., 2013. Developing decision-making skills for uncertain conditions:
The challenge of educating effective emergency managers. Journal of Public Affairs
Education, pp.53-71.
Frost, D. E. and Wallingford, V., 2013. Experiential learning for developing managers: a
practical model. Journal of Management Development. 32(7. pp.756-767.
Orobkina, M., 2014. Technological approach to development training of business managers in
Southern Russia. Czech Journal of Social Sciences, Business and Economics. 3(2).
pp.48-55.
Park, S., 2014. Motivation of public managers as raters in performance appraisal: Developing a
model of rater motivation.Public Personnel Management. 43(4). pp.387-414.
Poisson-de Haro, S. and Turgut, G., 2012. Expanded strategy simulations: developing better
managers. Journal of Management Development. 31(3). pp.209-220.
Proctor, T., 2014. Creative problem solving for managers: developing skills for decision making
and innovation. Routledge.
Tlaiss, H. A., 2014. Between the traditional and the contemporary: careers of women managers
from a developing Middle Eastern country perspective. The International Journal of
Human Resource Management. 25(20). pp.2858-2880.
Waddock, S. and Lozano, J. M., 2013. Developing more holistic management education:
Lessons learned from two programs. Academy of Management Learning & Education.
12(2., pp.265-284.
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How technology is changing the hotel industry and the impact on guest experiences. 2017.
[Online]. Available through: <https://www.rentokil.com/blog/how-technology-is-
changing-the-hotel-industry/#.WqJwr_F94l8>.
Difference between Formal and Informal Communication. 2017. [Online]. Available through:
<https://www.differencebtw.com/difference-between-formal-and-informal-
communication/>.
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