Developing Individuals, Teams and Organisations: A Study on HR Skills and High Performance Working at Whirlpool

This report discusses the development of individuals, organizations, and teams at Whirlpool. It covers the required HR skills, personal skills audit, difference between business and individual learning, and the contribution of High Performance Working to employee engagement and competitive advantage. The report also explores the need for continuous learning and expert improvement in the organization.

UNIT 35 Developing
Individuals, Teams and
Organisations

TABLE OF CONTENTS
Table of Contents
INTRODUCTION...........................................................................................................................1
P.1 Knowledge, skills and behaviours that are required by HR.......................................................1
P.2 Personal skills audit....................................................................................................................2
P.3 Analysing difference between business and individual learning, training and development.....4
Individual learning...........................................................................................................................4
P 4. Need of learning and expert improvement...............................................................................5
P.5 Demonstrating the understanding of HPW contributes to employee engagement and
competitive advantage within the Whirlpool...................................................................................6
P.6 Approaches of performance management..................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Mayhew. 2018. SWOT analysis of HRM [Online]. Available Through:
<https://yourbusiness.azcentral.com/human-resource-swot-analysis-1288.html>........................11

INTRODUCTION
In this global world, individual is developed with the adequate training which is a
systematic tool which includes their improvement in skills, knowledge and the performance for
their bright career. It is more useful for employees to reach their long and short term goal by
improving their current working efficiency. The main aim of this report is to discuss about
Whirlpool firm that engaged in providing refrigerator and washing machines. They are highly
concerned in making strategies in achieving high goals and objectives in business enterprise.
This report describes the development of individuals, organizations and teams. Further, it covers
several differences between individual and organizational learning, development and training. It
also includes requirement for continuous learning which helps in better performance level of a
company. Furthermore, the report aims in describing the contribution of High Performance
Working in making employee's more engaged towards their work. Lastly, different approaches to
performance management is also specified in the below report.
P.1 Knowledge, skills and behaviours that are required by HR
Human resource management is considered to be as most important department of each
and every organisation. The responsibility of human resource department falls into three
important areas which are benefit, compensation and staffing of the employee's. Whirlpool aims
maximising the level of profit and to motivate employees (Eime and et.al., 2013). Also in
relation to maximize the productivity and effectiveness of Whirlpool there are some important
skills required by human resource department which are as follows:
Employee's relations: To maintain appropriate standard and position of Whirlpool's the
relationship of employee's in the management must be smooth and effective. Moreover, the
issues should be resolved immediately in team that effects the business enterprise in increasing
the production. The management of Human Resource also pays attention in improving
employee's relation by solving their problems. The aspects of Whirlpool's are also evaluated in
respect to relationship of employee's with other members of the organisation (Gopal and Gosain,
2016). To identify growth of business, advanced performance of employee's in maintaining
relationship should be effective.

Collaborative
Human resource department able to work effectively with the help of team member,
workers and understand the need of customer to solve problem on time. Work collaboration is
helpful for efficient success of team work. Human resource management focuses on leadership
ability and also to manage the work on time (Moe and Dybå, 2010). It will help to manage the
resource and overall development of Whirlpool organisation.
Skills
• Computer skills- HR manager must have computer skills as all the work that is being
performed basically depends on system. It includes attendance of employees, training
and development session etc.
• Interpersonal skills- interpersonal skills includes leadership skills, teamwork, active
listening etc. so Hr manager of Whirlpool must have interpersonal skills in order to work
in effective and efficient manner.
Behaviour
• Empathy- Empathy means the ability of understanding and sharing feelings with another.
This plays very essential role to make person feel respected and valued and also in
bringing out views and ideas related to Whirlpool.
• Friendliness- it is the quality of openness and warmth that makes in feeling as welcomed
and at ease.
P.2 Personal skills audit.
Human resource manager in Whirlpool's manages the growth rate and solves the issue
of organisation. This improvements can be calculated by analysing SWOT in management. To
know the strength, weakness, opportunities and threats of human resource manager in the
organization is performed for increasing employees’ skills inside work place. Employees
performance can be improved by making overall changes in the management on time (Dahlgaard
and Dahlgaard-Park, 2011). The main purpose of skills audit is to identify the different facts

about organisation and changes are made as per the need of overall development in increasing
the market share. On the other hand, skills that covers activities in developing the business are:
SWOT
Strength Weakness
1. Communication Skill.
2. Learning ability.
3. Motivational Skill.
1. Busy.
2. Impatient.
Opportunities Threats
1. Demand for Whirlpool's product.
2. Documentation.
1.Fluctuation in customer's need.
2.Incomplete work till last moment due to
lack of time management skill.
Ratings
Skills 1 2 3 4 5
Communicatio
n
Learning
ability
Motivational
power
Patient
Time
management
skills
1- very good
2- good
3- Average
4- Not bad
5- Very bad
In this context, SWOT analysis as a human resource manager in this Whirlpool's
organisation has been specified. This all the skills help in motivating employee's efficiency in the

management. Human resource manager invites the expert in business which helps in guiding
workers more effectively (DeRue and Ashford, 2014). One of the strength of a HR manager is
having an effective communication skill that is important part to understand the employee's.
Learning ability of the HR manager is also the strength which helps in learning something new
in regular life (Mayhew, 2018). It will help to increase knowledge and skills about particular
subject and other factor. Motivational skill also benefits in encouraging the employee's in the
organisation. Further the weakness of human resource manager is that they are very busy and are
unable to attend every employee's personally in the Whirlpool's management. Moreover, this
weakness affects negatively in increasing the efficiency of worker's (Obiwuru and et.al., 2016).
Manager is also impatient in business performance that lacks in motivating employee's. The
opportunities of human resource manager refers to the increase in demand along with the number
of increment in employee's performance level. Products and services that are sold with best
quality also increases their profitability. Overall this efficiency depends on the ability of human
resource manager. Lastly, threat of HR manager is that they are not capable in managing time of
production. As this result in incompletion of work till the last moment. There are few skills
which helps in developing Whirlpool's business can be :
1. Effective collaboration in work.
2. Personal training.
3. Preparing notes.
4. Learning online courses.
5. Resolving problems immediately.
Development plan
Skills Methods to improve Time duration
Leadership skill By guiding workers
effectively.
5 months
Communication skill More interaction with others. 3 months
Learning Skill Searching online courses and
referring it thoroughly.
6 months.
As a human resource manager in Whirlpool's, they need to improve few skills in order to
motivate employee's effectively in the management. In terms of leadership, they must guide

people in the workforce genuinely. Moreover, the directing and leading process must be
performed at every level of the Whirlpool's management (Penuel and et.al., 2017). This helps in
achievement of goals and objectives of the firm. Secondly, communication skill can be in form
of verbal, listening or writing. Each member must be connected internally which helps in
improving this skill. In addition to this, manager of human resource must be aware about their
learning skill. This can be improved through searching various learning skills that helps in
motivating employee's in the workplace. Lastly, all the issues related to factors like political and
social must be resolved in the management. This helps in increasing demand and efficiency of
Whirlpool's.
P.3 Analysing difference between business and individual learning, training and development.
Learning is primary part in any association and it has two different ways to learn in form of
business learning and individual learning.
Organizational learning Individual learning
Through the learning and training provided in
the organization, it helps in keeping engaged to
every employee's.
In this, they perform personally to achieve
future goals that helps in increasing
individual's skill.
In the organization, the skill of workers are
gradually improved with different techniques.
Individual learning depends on achieving
ideas by their own.
In business, employees are motivated through
training in order to work more in efficient
manner.
They adapt skills from various sources like
preparing notes, online courses and many
more.
The main purpose of organizational learning is
to increase skills and knowledge of an
employee's within the business.
The main purpose of an individual is to learn
through referring books, articles, attending
seminars, group study and many more for
future success.
Business learning through training and development:
The business enterprise is different from an individual in terms of learning through
training and development process which is an important tool in the organisation. Further, the
business provides training to the employee's which develops their efficiency and skills. In
Whirlpool, they provide advance talent and knowledge to worker's which increases their ability

through training and development process. Organization also focuses in building trust among
worker's and motivate them in developing professionally (Salas and DiazGranados, 2017). In
Whirlpool, they give feedback to their employee's from through which they can know weakness
in order to improve it. The firm concentrates in engaging their people to complete the task easily
and effectively.
Individual learning through training and development:
In this process of learning, an individual is independently developed through their own
skills and knowledge. Moreover, in this learning, employee's of Whirlpool adopt training and
development process which can be imperative for themselves. Further, individual's are
developed through online sources, seminars, books, articles, preparing note and so on (Eime and
et.al., 2013). Employee's knowledge is a little concession that is improved through training and
development tool. There are some learning strategies like exercises, meetings, parties that
improve their communication skill. Outside the organization, employee's are engaged in daily
activities which increase their learning process. In whirlpool, people in firm are developed
through online sources also but as an individual they are mainly responsible in operating their
procedures and systems.
P 4. Need of learning and expert improvement
In continuing the learning process, workers are to be trained for growing business
perfectly. This plays a vital role in making workers more potential by making them to learn new
things in the cited organisation whirlpool for their improvement. Continuous learning is valuable
to improve the business condition (Gopal and Gosain, 2016). Learning is essential to take care of
any sort of issues or to learn new things in the association. Learning part helps in making an
individual expert. Moreover, this learning procedure is an never ending for growth of Whirlpool.
At workplace, workers learn various things in their daily life. This continuous learning helps in :
1. Increase profit.
2. Production level increased.
3. Company's objectives achieved.
4. Involvement of new techniques.
Learning need some other factor as:

1. Authoritative need: - In continuous learning of an individual, it is realized that there
issues are resolved in quick and appropriate way.
2. Occupation requirement:- Continuous learning in job is required that is useful to tackle
issues that basically may occur in Whirlpool and action is taken against it.
3. Singular level :- In the cited organisation whirlpool, individual continuous learning is
essential to resolve issues independently during the time period of business execution and
for it's evaluation (Moe and Dybå 2010). Learning includes more things in the existence
like sense, filling, instinct, conviction esteems and so on there all will be help full during
a period of learning process.
Continuous learning is essential in accepting challenges during the task in the Whirlpool.
Moreover, Whirlpool gives effective learning that supports to employee's in working more
efficiently. It helps in experiencing new and innovative techniques in the organisation.
P.5 Demonstrating the understanding of HPW contributes to employee engagement and
competitive advantage within the Whirlpool
High performance working is a general approach which helps in managing employees for
organisational workings. Its major aim is to stimulate effective employee commitment and
involvement for achieving top level of performance. In an organisational context such as
Whirlpool, HPW is all about creating a culture where trust of staff members and transparency
required for achieving desired success. It contributes in employee engagement and useful for
organisational work. In this context, employee engagement is essential for maintaining
competitiveness in the business environment. It consists three major elements such as cognitive,
behavioural and emotional aspect. Moreover, cognitive is concerned with the employee's belief
for the organisation in which they work. Second is behavioural aspect of employee engagement
that is related to the value added factors for the company and consists discretionary effort
engaged workers that accomplished work within the period. Last is emotional aspect that involve
employee's feelings about each other whether they have positive and negative attitudes towards
the organisation. They are focused in improving the efficiency of employee's that helps in
achieving high level of performance (Obiwuru and et.al., 2016). HPW develops special
characteristics in every individual that motivates in consuming high level of energy, drive and

motivation. In this context, High Performance Working is useful in gaining competitive
advantages for the organisation. It contributes in several areas such as:
 Extensive training and knowledge sharing.
 Employment security
 Minimize status distinction between managers and leaders
 Self-managed team work and decentralized decision making
. Whirlpool organisation must use the following factors :
 Reward and commitment- This factor involves to reward the potential employee's in
any form whether medium of exchange or non-monetary. By giving this to the most
eligible and capable employee they become more loyal towards the efficiency of work
(Warrick, 2011). HPW practice is situated correlating with the growth, profit, higher job
satisfaction and lower staff ratio.
 High employee involvement- Every employee at all the levels of organisation should be
involved in the growth and increasing profitability of company so that they could get
suitable reward. Whirlpool organisation is concerned in managing people which assist in
solving the difficulty and problems.
There are main triggers of HPW is market related problem because there is high
competition in the relevant market. So for this reason management of Whirlpool organisation
play a vital role in encouraging its potential employees and implement several high performance
working strategies (Penuel and et.al., 2017). In the words of Peter F. Drucker, employee
engagement is one of the true sources of competitive advantage in which HPW is more beneficial
in contributing it. In effectiveness of this element, it is useful long lasting their employees
which is beneficial to workforce. At the workplace, individuals and organisation contributes for
the achievement of desired goals and objectives. It is fundamentally a series of practices,
processes and policies that can be put into the place when company needs to improve
performance of employees. High Performance Working can help in system of working and
increase the overall productivity of work force. Employee get motivated and involved in all
activities of the company and expand its business. In addition to this, organisation get
automatically increase its turnover and earn more benefits in the competitive market conditions.
So for this reason high performance working contribute to the competitive advantages and
employee engagement within the Whirlpool company.

P.6 Approaches of performance management
Developing the performance in Whirlpool management, they adapt new techniques and
methods for the same. Different approaches are applied in a complete process of Whirlpool to
control each and every activity for managing resources on time. Cooperative culture and
structure should be developed by setting the efficient goals in Whirlpool. In addition to this, fact
about current environment is that it changes as per the need of organisation performance. This is
a complete process of evaluation of worker performance at each level, which will help to
understand the facts about organisation growth (Salas and DiazGranados,2017). In this way,
complete process is performed as per firm policies which helps in building new structure of
Whirlpool organisation. Also, it will handle some issue relate to quantity and quality of overall
activity inside work place. This Whirlpool firm follows the simple and better approaches. On the
other hand, this approaches help in changing the level of management:
Result approach: The company's level is improved and its status is calculated through this
approach. In this context, result method focuses on providing the best result. Organisation also
focuses on particular factor for managing resources and their employees, Additionally, this type
of approach gives direct impact on productivity and other factors. Result are based on overall
performance of employees and internal activity.
Quality approach: The team and group work also increase the business efficiency. This is the
best method to attract the number of customers in market. Team work must involve the work
which is distributed amongst all the members in Whirlpool. In addition, high level of customer
satisfaction is most important for improving profit level. In this approach there are some new
strategies, that focuses on need and wants of customer (Warrick, 2017). Resources are managed
internally and externally which are important for managing successful business. Additionally,
manager is responsible in managing the task to be completed with best quality.
Behavioural approach: In this approach the employee's behaviour and attitude are find out
towards behaviours of organisation. Moreover, complete analysing is most important for
effective measurement of employees in Whirlpool. In addition to this, profitability also depends
on workers efficient work. In this way, organisation growth and success can be achieved through
positive commitment of employees towards their work in Whirlpool.
Comparative approaches: This approach is most important that helps Whirlpool to compare
with their competitor in market (Salas and et.al., 2012). Overall capabilities and performance of

employee's help in managing resources of Whirlpool for improving their efficiency in future.
Whirlpool’s organisation is capable to stay for long time in competitive market. On the other
hand, focus on quality is most important for Whirlpool’s organisation. Level of quality must be
maintained that helps to increase customers. They also focus in providing services that increases
market share and profitability.
Approaches Strengths Weaknesses
Result approach Helps in motivating
employees to perform better
Requires in-depth
measurement or analysis
Quality approach Helps in improving quality of
work
Lack in quantity of work
Behavioural approach Helps in developing friendly
workplace environment
It lacks in performance
measurement
Comparative approach Helps to achieve competitive
advantage in terms of
performance and efficiency
May leads to employee
dissatisfaction
CONCLUSION
From the above report it has been concluded that team work is most important to
understand the facts about overall activity in Whirlpool. As per the above report it can be said
that learning is vital for the improvement or can state proficient advancement in this
organization. Learning is a tool that helps to develop employee's need in the association. Form
the above report, it can be also concluded that HPW contributes in continuous learning
procedures of an individual. Additionally, SWOT analysis describes the personal audit of human
resource manager in Whirlpool and also from developmental plan it can be analysed that
communication skill of HR manager is highly effective. Finally, the report highlights various
approaches which helps in developing performance level and status of Whirlpool.

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Online
Mayhew. 2018. SWOT analysis of HRM [Online]. Available Through:
<https://yourbusiness.azcentral.com/human-resource-swot-analysis-1288.html>