Organizational Change Management Strategies

This assignment delves into the critical aspects of organizational change management. It emphasizes the importance of strong leadership in navigating change situations and effectively communicating with employees. The document highlights the role of assessment programs in monitoring performance and identifying areas for improvement. Additionally, it discusses the challenges organizations face during change initiatives and provides insights into overcoming these obstacles.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Documentation to select a new employee in the company...................................................4
1.2 Impact of legal, ethical and regulatory considerations..........................................................5
1.3 Explain role of manager in selection process........................................................................6
1.4 Evaluation of my contribution in process of selection..........................................................7
TASK 2 ...........................................................................................................................................7
2.1 Explain attributes and skills needed in leadership................................................................7
2.2 Explain difference between leadership and management.....................................................8
2.3 Comparing the leadership style in different situations of the organisation...........................8
TASK 3............................................................................................................................................9
3.1 Explain benefits of teamwork in purple mail company........................................................9
3.2 Resolving conflicts in teamwork...........................................................................................9
3.3 Explain strategy for improve effectiveness of team in company..........................................9
TASK 4..........................................................................................................................................10
4.1 Planning the monitoring and assessment of work performance of employees...................10
4.2 Planning and delivering the assessment for employees.....................................................10
4.3 Success of assessment process ...........................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
.......................................................................................................................................................13

INTRODUCTION
Human resource is very important for any kind of organisation for effective performance of
activities. They are considered as a important resource because other department is depend upon
the working efficiency of this department. The selection process of workforce and their
documentation will be discussed in this report. Put right people on right job is the main task of
human resource department because whole organisational performance is depend on the
employees skills and competencies (Winn, 2013). This report is also consist laws, rules and
regulations which have to be followed by the company when they rendering recruitment process.
Skills and competencies required for being a leadership will also discussed in this report.
Evaluation of recruitment and selection process of the enterprise is very important which also
part of this file. Motivation is another thing which is very important for the employees when they
working in organisation. When people are working together in a company than it is common to
arising conflicts between them so it is important to resolving them which will also discussed in
this report. Purple mail company is the largest courier firm in the UK.
TASK 1
1.1 Documentation to select a new employee in the company
Conducting a recruitment process is very important to find out a skilled and qualified
employees for the organisation. For this purpose a documentation process have to be followed by
the company. Documentation of Tesco is given below:
Approval of recruitment: This is the first step of documentation in which take approval from
higher authorities of the company is very important. Before recruiting a candidate they have to
identify need of human resource in the company than they will inform to finance department for
discussion of salary of the candidate which will have to pay by the company to their employees
(Coughlin and et. al., 2012).
Position description: It is very important to give clear description of position in the
advertisement because if once position is represent to public than it is difficult to make any
changes in that position.
Person specification: This step includes that identify skills and competencies which are required
for particular job. It is important at the time of interview because interview have to check all the
necessary qualities and skills of the candidate.

Advertising: This is play very important role in finding potential candidates for the company
because advertising include every information such as terms and conditions, required skills,
salary package and number of vacancies available in the organisation (Bauer and et. al., 2014).
Short listing: This step of documentation process is kind of negative because some persons are
selected from large number of peoples. For this purpose organisation can use various methods
and tools such as aptitude test, group discussion and personal interview.
Job Analysis:
Manager is one of the top position in the organisation like purple email group which is largest
courier firm in UK. The main task of a manager is to full fill all the strategies and plan which is
made by the top level management.
Candidate specification
Duties:
 To avoid under and over stocking in the store manager has to identify availability of
goods and services in the store.
 Salary: 150000 euro will be salary.
 Skills: Ability to focus on the team members and full fill objectives by proper
coordination between them.
 Working hours: All Sunday off in a month and working 8 hours in a day.
 Work experience: 3-5 year experience is required in courier company at the designation
of manager.
1.2 Impact of legal, ethical and regulatory considerations
It is very important for human resource manager to aware about every laws, rules and
regulations opposed by the government because it affect the operations of the organisation. Some

acts such as race related acts, sex discrimination and age regulations which have to be strictly
followed by the company. Purple mail company is operating their business in many countries so
it is difficult to them follow rules and regulations in every country. There are some acts given
below:
Sex discrimination act: It is very important for the company when they start recruitment process
, they have to select skilled and qualified person whether it is female or male. Apart from that
some position are required specific gender so in that case company can ignore other skilled
candidates, but number of these kind of post are very lower (Stubbs and et. al., 2014).
Government of the country is made this act to reduce the discrimination on the bases of gender in
the enterprise.
Act relating to race: There are many rules and regulations related to race and nationality which
have to be obey by every company. According to these acts a organisation can not reject the
application of candidates on the basis of nationality and race. If a enterprise do so than it is
completely illegal in eyes of law so it is important than if skills and qualities that are required for
job consist in a candidate than company should select that person.
Act relating to age: According to this act a organisation can not reject skilled candidates on the
basis of age because they can select both old and young person for their company. It became
unlawful in the eyes of government if enterprise give priority to a particular age group.
1.3 Explain role of manager in selection process
Manager play significant role in selection process of the company because appoint right
person for right is very important task of human resource manager and department. For this
purpose I have to short list some person in large number of application by using some methods
such as written test, aptitude test and IQ test (Pritchard and Bloomfield, 2013). These tools are
helps to me in finding right person for the right job which is very important to attain objectives
of organisation. After this step the next step of finding skilled person is that interview. This step
is helps to identify background of the candidate which affect their performance in the company.
Salary is also discussed in the interview, if applicant is agree on the salary description than
interviewer can discuss about other terms and conditions related to the job. It is the duty of
manager to discussed every rules and regulations with the candidate so there is no chances to
arising conflicts in future. After wind up of this procedure a appointment letter is given to

selected person in which all details are mentioned related with employment and it is sign that he/
she became part of company.
1.4 Evaluation of my contribution in process of selection
My contribution in selection process is very important because without my permission
any applicant will not selected in the company. As a manager I have knowledge about the roles
and responsibilities of the task which a selected person has to do. I am aware about what skills
and competencies are required for performing the task effectively. It is the responsibility of
human resource department to tell me about the efficiencies and competencies of a person and I
have to check that when these skills and qualities are necessary in my team or not (Nkomo and
Kriek, 2011). Without my permission selection process could not start and this the sign which
represent my contribution is very indispensable in selection and recruitment process.
TASK 2
2.1 Explain attributes and skills needed in leadership
Leadership is very important to smooth functioning of the company because a good
leader is control all the activities of his team. It include that leadership skills are more
indispensable than managerial skills but a manger can be a good leader and leader can also be a
good manager. Management and business can be affected positively and negatively by various
leadership styles. It is important that identify enough skills and competencies which a leader has
to be possess when he control a team. There are some skill explained below:
Motivational skill: It is important for leader that he can motivate their member of tem so that
they can full fill objectives in lesser time. Work effecirncy and effectiveness can be boost up by
the motivation of the employees.
Capacity to lead: It is very crucial need for the leader because some persons do not like hold
large number of responsibilities, they only interest do their work so these kind of employees does
not suit for the leader position (Young, Leger and Blanchard, 2013). It is important to identify
the potential of leader ship in a person which is very important for being a powerful leader.
Trouble shooting skill: These kind of skills includes ability to solve the problems in every kind
of situation. It includes that company have faces many kind of issues and hurdles every day so it
is important that should consist skills of solving these issues and problems.

2.2 Explain difference between leadership and management
Leader and manager are two person which are interconnected and there roles and
responsibilities are depend on each other. A good leader can be manager and a manager can be a
good leader. The main difference between them is that manager control over all activity of the
organisation and leader control functions of a team. Another difference between leader and
manager is that leader has many followers. But manager is the person who is appointed for
manage team and issues not providing direction to enterprise. There is another difference
between leader and manager is that manger is appointed by top level management without
participation of other employee but leader is select with the consent of team members who will
follow the instruction given by their leaders (Grint and Holt, 2011). In the company manager has
power to change policies and strategies but leader can not do this. Apart from that leader is aware
about the skills and qualities of his/her team member so it will help to leader to create own team.
But in case of manager he/she can manage activities of a team but can not make his/her own
team.
2.3 Comparing the leadership style in different situations of the organisation
In the organisation there are many situations which are faced by a leader some affect
positive and some affect negative to the company. It is important that how efficiently a leader
face these conditions arises in his/her enterprise. There are many situation in a organisation for
example if a team is inexperienced and they do not follow any instruction given by leader than
he has to adopt autocratic style of leadership in which he give instructions to his/her team
members and if they do not obey any command than leader have to punish those employees.
Punishment is a kind of motivation by which leader can motivate to his/her team members for
performing well (Fraley and et. al., 2011). There are many theories like X theory which used to
give motivation to those worker who do not want work according to the instructions given by
leader. One another situation is that when team is experienced and they already give their good
results than leader is adopted democratic style of leadership and also use delegation of authority
because team also present their good performance and leader can also allow to his/her team
member in decision making process. Apart from that reward, bonus and commission is another
things by which leader can give motivation to their team members.

TASK 3
3.1 Explain benefits of teamwork in purple mail company
Team work of employees play very important role for achieving goals and objectives of the
organisation. It also help boost up motivation, morale and chance to learn new things of the
employees. It also build up trust between the team members and company which very important
for any kind of business. Small group of members made by cited organisation which will help to
give care and fair treatment to every workers. Making team is help full for evaluation of
performance of the employees which is very important to increase the productivity of the
company (Czabanowska and et. al., 2014). More positive result can be arises with the help of
team work because they can take more risk rather than a individual person. Apart from that one
another advantage is that is helps to make good and healthy relations with the employees which
directly improve over all performance of the workers. When all the employees work as a team
than good result is arises in terms of boost up income level and create brand image in the mind of
customers.
3.2 Resolving conflicts in teamwork
When employees are working together as a team than arises of conflicts is very important
in the organisation. It is important to resolve conflicts as soon as possible because it directly
affect operations of a company. There are two type of conflicts one is related to work and
another is related to relationship in cited enterprise. It is the responsibility of leader to sove the
conflicts and grievances between the employees. Various methods and tools are used by the
leader to remove these conflicts. According to work conflict task is not assigned according to
skills and capability of the workers so than they can not give their full contribution towards the
work. Another reason arising of conflict is when responsibilities are not matched with the
authority given to him is arises conflict between manager and their workers (Winn, 2013). Apart
from that behaviour is different of every employee so it increase the complexity and confusion
between many workers.
3.3 Explain strategy for improve effectiveness of team in company
It is very important to increase effectiveness of a team so member can easily achieve
goals and objectives of the organisation. Cited company is operate their functions in many
countries where environment is different. To learn new things and gain experience diversity is

very important, purple email company have large number of employees in different part of world
which helps to company facing many problems and issues. It is important to make sure plans and
policies has be maintained in term of their effectiveness. Ethical behaviour of every employee is
also play crucial part because every workers is from different culture and it is difficult to coop up
and working with them (Coughlin and et. al., 2012). So it is important to maintain patience in
initial stage which help to settle in that environment and after that they have to focus on unity.
Internal relationship is also improved by the give respect to every member and it will help to
increase the productivity of the enterprise.
TASK 4
4.1 Planning the monitoring and assessment of work performance of employees
Assessment of the performance of every employee is very important because it helps to
boost up their productivity in the organisation. This will help to analyse the need of the
improvement in performance of workers. For the assessment it need the proper plan to monitor
every activity of the worker. Assessment is also analyse the training needs, incentives and
punishment of the employee because it directly affect their overall performance in the enterprise.
When assessment plan is formulate various factors haver to be considered (Bauer and et. al.,
2014). For cited organisation it is very important for monitoring every activity because they
deliver their services in wide geographical area. Random checking of work is a part of
monitoring and controlling. Survey is also done by the company which consist ask question to
services users provided by that enterprise. Conduct a interview for appraisal and whole
performance appraisal is also part of monitoring the performance. This activity is helps to take
corrective actions according to performance of employees.
4.2 Planning and delivering the assessment for employees
Plan for a assessment program is directly related with the goals and objectives of a
enterprise. Training is also part of planning of assessment which helps to improve week points of
a worker. It is important to identify skills and qualities of of every employee so that it helps to
give necessary training to them. It is important for manager to set the goals and objectives before
conducting assessment programme because it will help to analyse performance of a individual ho
much matched with set goals and objectives (Stubbs and et. al., 2014). It is the responsibility of a
manager to communicate targets and objectives to every worker so it reduce the confusion

arising between manager and their subordinate. Feedback process is another part of assessment
programme by which need and demands of workforce can be identified. So basically training is
most important in assessment or work performance of every individual of the organisation.
4.3 Success of assessment process
After conducting training programme employees get full knowledge about the
organisational goals and targets and able to give their full contribution towards the work (Grint
and Holt, 2011). Success of the company began from this point when workers give positive
results so that cited company can give their best services to various customers in wide
geographical area. Employees are more focuses to give quality services to get rewards,
incentives and bonus from the managers. Solving of conflicts and grievances by the employees is
also very big contribution by them in the enterprise. Overall performance of the organisation is
also improved by the assessment process and workers get to know about their targets and goals.
CONCLUSION
As per the report it can be concluded that for successful recruitment process it is
important to make documentation which consist information about the candidates and particular
job. Report is also include importance of leadership for effective operation of a team.
Legislations and laws related with selection and recruitment process is also discussed in this
report. Skills of good leader and manager is very important for manage the situations in the
organisation. At last assessment programme is very important for monitoring over all
performance of the employees also discussed in this report.

REFERENCES
Books and Journals
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Coughlin, T. A., and et. al., 2012. How five leading safety-net hospitals are preparing for the
challenges and opportunities of health care reform. Health Affairs. 31(8). pp.1690-1697.
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the leading preventable causes of premature death and disability in the USA. The
Lancet. 384(9937). pp.45-52.
Stubbs, B., and et. al., 2014. Meeting the drastic physical health disparity in people with
schizophrenia: A leading role for all physiotherapists. Physiotherapy. 100(3). pp.185-186.
Pritchard, K. and Bloomfield, E., 2013. Tackling the challenges of leading through
change. Strategic HR Review. 13(1). pp.16-19.
Nkomo, S.M. and Kriek, D., 2011. Leading organizational change in the ‘new’South
Africa. Journal of Occupational and Organizational Psychology. 84(3). pp.453-470.
Young, I., Leger, L. and Blanchard, C., 2013. Health-promoting schools: working in partnership
to address global needs, a collaboration leading to the production of practical tools for
practitioners. Global health promotion. 20(4_suppl). pp.122-127.
Grint, K. and Holt, C., 2011. Leading questions: If ‘Total Place’,‘Big Society’and local
leadership are the answers: What’s the question?. Leadership. 7(1). pp.85-98.

Fraley, R. C.,and et. al., 2011. The experiences in close relationships—Relationship Structures
Questionnaire: A method for assessing attachment orientations across
relationships. Psychological assessment. 23(3). p.615.
Czabanowska, K., and et. al., 2014. Public health in the 21st century: working differently means
leading and learning differently. The European Journal of Public Health. 24(6). pp.1047-
1052.