Working with and Leading People

WORKING WITH AND LEADING PEOPLE

Table of Contents
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Preparation of document to select and recruit store manager for Virgin Media..............1
1.2 Assessment of the impact of legal, regulatory and ethical considerations when
recruiting and selecting a Store Manager for Virgin Media..................................................2
1.3 Taking part in the selection process.................................................................................3
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations..................................................................................3
1.4 Evaluating own contribution to make the selection process more effective and fairer. . .4
TASK 2......................................................................................................................................4
2.1 The skills and attributes needed for leadership................................................................4
2.2 The difference between leadership and management......................................................5
2.3 Compare leadership styles for different situations...........................................................6
2.4 Ways to motivate staff to achieve objectives...................................................................6
TASK 3......................................................................................................................................6
3.1 Benefits of team working for Virgin Media.....................................................................6
3.3 Effectiveness of the team in achieving the goals.............................................................7
TASK 4......................................................................................................................................8
4.1 Factors involved in planning the monitoring and assessment of work performance.......8
4.2 Plan and deliver the assessment of the store manager development needs......................8
4.3 Evaluate the success of the assessment process...............................................................9
CONCLUSION..........................................................................................................................9
REFERENCES.........................................................................................................................11

INTRODUCTION
The concept of working with and leading people facilitates the effective and useful
method in the contemporary business world to lead the successful business. In order to
understand the concept in real sense, the below report is inculcating about recruitment and
selection of store managers and methods that can be used to evaluate and improve their
performances. The top management by leading their store manager fairly can achieve
corporate goals successfully.
TASK 1
1.1 Preparation of document to select and recruit store manager
for Virgin Media
Store manager at Virgin Media is responsible for every aspect of the day-to-day
supervision of retail outlets, including sales, staff, resources, and stock management in order
to successfully run the store. It is a great opportunity to progress management skills by
having autonomy over the store’s overall management (Adair, 2009). Given below is the
job description of the store manager.
Duties and responsibilities:
 To develop, plan and monitor strategy for budget of the store and product inventory;
 To take full accountability for profit & loss of the store;
 To manage day-to-day store operations and ensure that customer value is delivered
through quality services;
 To recruit, train and retain staff and provide friendly working atmosphere;
 To carry out periodic performance reviews of staff members and identifying training &
development needs;
 To ensure consistent product availability through efficient supply chain management;
 To ensure delivery of responsive, efficient and knowledgeable customer service;
 To build and maintain long-term customer relationship through timely resolution of
complaints and effective implementation of loyalty programs;
 To manage, deliver and exceed desirable sales target as set by the company’s
management;
 To ensure safe and healthy atmosphere at sore through fully compliant with Health,
Safety and Fire policy, procedures and retail legislative requirements (Aldrich, 2008).
Person specification:
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 Passion for customer service and ensure higher standards are set and maintained;
 Strong leadership skills and ability to motivate team to strive for excellence;
 Strong interpersonal skills, excellent influencing and negotiating skills;
 Commercial acumen and ability to take actions so that costs are minimised and profits
are increased;
 Decision making skills considering all options and applying analysis while taking
calculated risks;
 Enthusiasm, excellent numerical skills, computer and IT skills as well as confidence is
desirable;
 Though, management degree in subjects like accounting, marketing, retail and business
are advantageous, the ideal candidate should at least possess a university degree in any
discipline (Cohen, 2016).
1.2 Assessment of the impact of legal, regulatory and ethical
considerations when recruiting and selecting a Store Manager for
Virgin Media
The recruitment and selection process should be legally performed, there are certain
areas recruiters and selectors need to follow certain steps which are regarded as necessary in
order to comply with the applicable rules and regulations. For instance, during interview
process certain questions have been regarded as unlawful and should not be asked to
candidates. Unacceptable questions include regarding race, questions towards pregnancy,
questions relating to financial condition of the individual, unnecessary questions relating to
the educational background of the individual (Conlan, 2017). Furthermore, it is necessary
for an organization to adhere the regulations as prescribed by various regulations in relation
with recruitment and human rights. Some of which are - Disability Discrimination Act 1992
and 1997, Equal Pay Act 1970, Human Rights Act 2001, Sex Discrimination Act 1975 and
1986, The Equality Act 2010, The Data Protection Act 1998, Asylum and Immigration Act
1996 etc.
Moreover, there are certain rules made to complete the selection process in an ethical
way and every employer should be quite aware about those standards. Every individual
should be given equal respect during the selection process. The recruiter should not show any
sign of discrimination like gender discrimination during the selection process.Unnecessary
and irrelevant questions should not be asked during the interview process.Failure to perform
the selection process in unethical way, attract numerous problems such as lack of respect and
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