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Working with and Leading People of Virgin Media

   

Added on  2020-01-15

12 Pages3101 Words195 Views
WORKING WITH AND LEADINGPEOPLE

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Preparing documentation for recruitment of new member...............................................11.2 Impact of legal and regulatory framework on the recruitment and selection process......21.3 Taking part in selection process.......................................................................................23.2 Role play...........................................................................................................................21.4 and M1Evaluating own contribution in recruitment process...........................................2TASK 2............................................................................................................................................32.1 Skills and attributes needed for leadership.......................................................................32.2 Difference between leadership and management.............................................................32.3 and D1 Comparing the leadership style in different situation..........................................42.4 Ways to motivate staff......................................................................................................5M1 Strategy to find solution...................................................................................................5M2 Applying appropriate method and technique...................................................................5TASK 3............................................................................................................................................63.1 and M3 Benefits of team working....................................................................................63.3 Effectiveness of team in attaining goals...........................................................................64.1 Factor involved in planning and monitoring the work performance................................64.2 Assessing the development need of Virgin Media store manager...................................74.3 Evaluating the success of assessment process..................................................................7D2 Forming the team of four members..................................................................................7D3 Alternative tactic for assessing the developmental need of employees............................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

ILLUSTRATION INDEXIllustration 1: Maslow needs hierarchy theory................................................................................5

INTRODUCTION Leading and working with different types of people is not a simple task, but it requirescertain skills among managers (Boys and Wilcock, 2014). The present report is based on the casescenario of Virgin Media that is planning for building and leading an effective marketing team.In this regard, the report will showcase the recruitment and selection process which is beingfollowed by cited firm. Furthermore, the report will also depict the impact that leadership stylehas on the performance of workers. TASK 1 1.1 Preparing documentation for recruitment of new member The manager of Virgin Media is planning to recruit a store manager. For this purpose,following job advertisement is prepared which will be published in metro. VIRGIN MEDIAREQUIRED STORE MANAGERThe organization urgently requires store manager for its store. In this regard, job description andspecification are prepared which are depicted in below:Job description of store managerReport to: Branch head Job purpose: The main purpose of store manager is to handle and carry out all the store operations in an effective manner. Job roles and responsibilities: 1.Developing strategies with an aim to raise the customer pool. 2.To maintain the satisfaction level of buyers and give answer to their queries.3.To manage the conflict which occurs between workers (Camps and Luna‐Arocas, 2012). Person specification of store managerQualification: Must have MBA degree from recognized college. Skills: Problem solving, decision making and communication skill.Personal attribute: Smart, manner to properly communicate on telephone and team player. Interested candidate can send their resume on the following email ID1

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