Working with and Leading People Assignment - Ritz Carlton Hotel
22 Pages6964 Words167 Views
Added on 2019-12-28
Working with and Leading People Assignment - Ritz Carlton Hotel
Added on 2019-12-28
ShareRelated Documents
WORKING WITH ANDLEADING PEOPLE
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Preparation of documents to select and recruit new member of staff...................................11.2 Impact of legal, regulatory and ethical consideration to recruitment and selection process.31.3 Participation in selection process..........................................................................................41.4 Contribution of HR manager in selection process................................................................5TASK 2............................................................................................................................................62.1 Skills and attributes needed for leadership............................................................................62.2 Difference between leadership and management..................................................................72.3 Comparing different style of leadership for different situation............................................92.4 Explaining ways to motivate staff to achieving goals.........................................................10TASK 3..........................................................................................................................................113.1 Assessing benefits of team work.........................................................................................113.2 Importance of team leader and team members in different situation..................................123.3 Effectiveness of team in achieving goals ...........................................................................124.1 Factor involving in planning the monitoring and assessment of work performance..........134.2 Assessing the developmental needs of an individual..........................................................144.3 Evaluating the success of the assessment process...............................................................15CONCLUSION..............................................................................................................................16REFERENCES................................................................................................................................1
Index of TablesTable 1: Job description in Ritz Carlton .........................................................................................2Table 2: Person specification ..........................................................................................................3Table 3: Difference between leadership and management...........................................................8
INTRODUCTIONEvery business enterprise aims to achieve its organisational goals and objectives.Managers and employees are collectively responsible to participate in this process. Theirefficiency level helps to coordinate between different activities and execute policies in samemanner as its planned. Generally, it is believed that managers are responsible to lead and guidesubordinates to perform their assigned roles and responsibility. They enrol right person for rightposition so that its is easier to obtain targets within given time scale. It reflects the concept ofworking with and leading people. The present report focuses on different aspects of staffingfunction essential to render services and products in the market. Ritz Carlton is a luxury hotel chain that operates 87 seven star hotels and resorts invarious countries and territories. The organisation considers human resources as most valuableasset which make efforts to increase profitability and performance of the company. It makes useof various theories and models for smooth functioning of manpower (Coles and Barritt, 2014).Leadership plays important role in motivating and guiding human resources in correct direction.It helps to build team spirit among team members and encourage them to work with commitmentand calmness. These theories help to achieve organisational objectives in better manner. TASK 11.1 Preparation of documents to select and recruit new member of staffEvery year Ritz Carlton provides large amount of employment opportunities in themarket by enrolling numerous new employees in hotel group. Recruitment and selection processis conducted effectively by the HR team. Documentation is crucial step in the process as itclarifies requirements for a concerned position to both candidates and employers. Generally,there are three primary documents prepared by HR team of cited company that are discussedbelow:Vacancy insight: When human resource plan takes place managers are able to forecastneed for new employees (Herman, 2011). Vacancy insight reflects number of vacantposts present in the company and emergence to recruit new employee on it rather thanpromoting and transferring existing employees. Job description: As the evaluation process is over, the HR managers prepare jobdescription documents. The document includes elements such as general tasks, functions,1
responsibilities to be performed, to whom the position reports and description of salarystructure. Person specification: It provides detailed analysis of qualifications, skills, experienceand knowledge required from a candidate for concerned post. It helps to clarify qualitiesneeded for attainment of duties efficiently (Selznick, 2011).Ritz Carlton is recruiting Front Office Manager, necessary documentation is mentioned asfollows: Front Office managerTable 1: Job description in Ritz Carlton Organization nameRitz CarltonJob designationFront office ManagerLocationLondonReports toGeneral ManagerRoles and responsibilitiesScreening phone calls, inquiries and requestsMeeting and greeting visitors at all levels of seniorityOrganizing and managing the emails, faxes and postResolving complains and queries of guests and visitorsOrganizing meetings (Zhang and Bartol, 2010)Conducting bank transactions on daily basisScheduling and supervising staff membersWorking HoursFlexible, as demandedSalary RangeAccording to the industry normsApplication date 25th June 20162
Interview date30th June 2016Table 2: Person specification EssentialDesirableQualification: GraduateMBA; Post graduateSkills and abilitiesAnalytic and reporting skills,leadership qualities, Multitasking.Strong communication, positiveattitudes, flexibility, well versedwith technology, goodcommand over languagesPhysical attributesPresentableGood looking and wellgroomedWork experience2 years 4 years 1.2 Impact of legal, regulatory and ethical consideration to recruitment and selection processThe HRM team of concerned business entity is responsible to avail healthy and fair workenvironment to its employees. It acts as motivational tool for human resources to perform theirroles and responsibilities effectively (Galegher, Kraut and Egido, 2014). During recruitment andselection process, HR manager of Ritz Carlton is liable to establish legal framework so that everyapplicant is able to present his skills and attributes without fear or hesitation. Inclusion ofdifferent rules and regulation in selection process have a positive impact over concernedorganisation and candidates. The description for the same is given below:Equality regulation: In order to develop market image, Ritz Carlton should adopt equalemployment regulation in its environment. The candidates should be given freedom toexpress his personality traits and professional knowledge in front of interview panel. As3
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Working with and Leading People in United Parcel Services (UPS) - Reportlg...
|14
|4244
|49
Project on Documents for Recruitment and Selectinglg...
|18
|4710
|43
Leading People INTRODUCTION 5 Q1 Sales Assistant Selection and Recruitmentlg...
|17
|5140
|227
Working With Leading People - United Parcel Companylg...
|14
|4007
|83
Working with Leading People: Recruitment, Leadership, and Teamworklg...
|14
|3935
|34
Recruit and Select New Staff Members Assignmentlg...
|15
|5376
|137