The Role of HR in Business Success

This assignment delves into the crucial role of human resource departments in modern businesses. It emphasizes how HR professionals contribute to organizational effectiveness by finding suitable candidates, fostering leadership skills among employees, and ensuring a structured work environment. The text highlights the significance of HR's contribution to achieving business goals through effective talent management.

WORKING WITH
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documentation required for recruiting and selecting new employee...................................1
1.2 Impact of legal, regulatory, and ethical consideration to recruitment and selection.............5
1.3 Part in Selection Process.......................................................................................................5
1.4 Own Contribution in Selection Process ...............................................................................6
TASK 2............................................................................................................................................7
2.1 Skills and Attributes needed for leadership..........................................................................7
2.2 Difference between leadership and management..................................................................7
2.3 Compare leadership style for different situation...................................................................8
2.4 States ways to motivate staff to achieve objective ...............................................................8
TASK 3............................................................................................................................................9
3.1 Benefits of team working......................................................................................................9
3.2 Demonstrate working in a team as leader and member......................................................10
3.3 Review the effectiveness of team........................................................................................11
TASK 4..........................................................................................................................................11
4.1 Factors involved in planning the assessment and monitoring of work performance..........11
4.2 Plan and deliver the assessment of development needs......................................................12
4.3 Measure the success of assessment process .......................................................................13
CONCLUSION ............................................................................................................................13
RFERENCES ................................................................................................................................14

INTRODUCTION
The concept of Human Resource Management includes everything concerned with
employee-employer relationship and is about managing and supporting company's people and
associated process. It refers to a vital business function that is necessary to the organisation's
effective operations (Aubrey, 2011). Every business entity wants to have proper team
management who lay stress on making the workers perform their work in an efficient way. This
report talks about the way United Parcel Services which is the UK's leading parcel Services
Company focuses on enhancing overall management and performance. This assignment also
covers documentation required for the selection process, skills needed for leadership, ways of
motivation and effectiveness of team.
TASK 1
1.1 Documentation required for recruiting and selecting new employee
Organisational success depends upon the skills, abilities and knowledge of workforce.
Therefore, it is essential for every business enterprise to recruit and select the most suitable and
talented candidate who with their competency achieve business objectives effectively. However,
it is not easy to hire and select applicant as it requires lots of documentation which are described
below as follows:
1. Approval of recruitment: Recruitment refers to the process of searching and selecting
most qualified candidate for the given job vacancy in a timely and cost-effective manner.
But, first of all, it starts when higher authority gives approval for the same process. For
example: When UPS needs new employees, they have to send draft to higher authorities
along with the job description and requirement (Beeley, 2012). Once the draft gets
approved by authority, role of HR Department is to select the source of recruitment
which is mainly of two types where one is Internal and other is External.
2. Position description: No business enterprise can change or modify post's position, after it
has been advertised. So before giving advertisement, referred firm must describe the
vacant job position. The authority of UPS has to approve the position description. It
mainly include all essential roles & responsibilities regarding the vacant job position.
3. Advertising: It is considered as one of the important tasks to hire new members. Like
other documentation, the advertisement given by UPS also needs to be approved by

executive director of HR Department of referred company. There are various channels of
media through which can give advertisement such as online media, print media, open
advertisement, electronic media etc.
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The advertisement for administrator is given as below:
For Administrator
Closing Date: 20/03/2018
Location: London, UK
Vacancy: 3
Type of Employment: Permanent
Working hour per week: 40 Hours
Salary: XXX
Roles and Responsibilities:
 Effectively meeting monthly, weekly, quarterly and yearly targets
 Monitoring cost of delivery
 Working in as a team
 Establishing healthy relations with superiors, co-workers and sub-ordinates
Person Specification
Name: ABC
Contact No: 8365534
Qualification: Degree in business discipline. Preferably MBA or PGDM in the management or
Human Resource
Experience: Minimum experience of at least 5-6 years as an HR Administrator
Skills:
1. Good Communication Skill
2. Fluency in English
3. Strong leadership and team-management skill
Terms of Employment:
Under the Employment Act, 1994, a written statement is issued to new members that
state all terms and conditions related with their employment (Czabanowska and et. al., 2014).
This mainly includes:
1. Full details of employees
2. Job Title and Nature
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3. Date of Joining
4. Rate of Pay
5. Terms and Conditions concerned with working hours
6. Terms and Conditions related with leaves
Application Form:
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1.2 Impact of legal, regulatory, and ethical consideration to recruitment and selection
It is important for UPS HR Manager to have knowledge regarding the rules and
regulation concerned with legal, ethical and regulatory consideration (Fraley, Heffernan and
Brumbaugh, 2011). Awareness regarding such law assist in minimising the risk factor, checking
job offer, maximise employee retention rate etc. The impact of these consideration on
recruitment & selection are as follows:
Impact of Sex Discriminatory Act: It is mandatory for all business enterprise to maintain the
sex discriminatory act i.e. none of the employee or employer can be discriminated on the ground
of sex. If an applicant fulfils the requirement regarding vacant job position, then UPS is bound to
select him/her irrespective of the fact whether the candidate is male or female.
Impact of Equality Regulation: Both young and old people can take active participation in the
recruitment process. The HR manager of UPS cannot give any special privilege to any of the
group. Referred firm provides legal framework that mainly protect the interest of employee and
provide fair and equal opportunities to them.
Impact of Race Relation Act: Any person who has the U.K work permit can apply for the Job.
If the advertisement given by firm is for particular nationality, it will break the law regarding the
race relation act. For any vacancy, UPS needs to select candidate on the basis of his/her
qualification or skills rather than choosing on the basis of race or religion.
Impact of Employee Right: The board or panel of interview must ensure that the selected
applicant has the legal right or work permit of U.K. Moreover, they are also required to check the
background of selected candidate regarding any criminal activities.
Impact of Statement of Employment: The selected candidate must be provided with
employment statement that mainly includes all terms and condition, working hour, holidays,
salary etc.
1.3 Part in Selection Process
After advertisement, selection process comes in which HR manager plays key role. It is a order
of some sequential task which are defined below:
1. Selecting a recruitment and selection board: The role of HR Department needs to
select an appropriate board or panel who take active participation in selecting new
candidate (Ion, Cowan and Lindsay, 2014). Here the board members are selected by HR
Director of UPS. Once the panel member is selected, they will further discuss what
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qualification or skills they are seeking in new candidate. Further, the board will take the
interview of selected candidate, who has been selected by the panel member only.
2. Short-listing: Here the role of board member is to short-list the candidate whom they
think are most suitable or qualified as per the requirement of company. The short-listing
process is done through different methods such as written exam, MCQ exam, IQ test,
physical test etc. Once all the applicant go through these test, panel member select those
who scored goods marks in these tests (Lev, 2013). After short-listing candidate, board
member will take the interview of them which will arrange by the HR department and
then lastly they select the most talented and suitable candidate for the given job
vacancy.
3. Interview: The selection board of UPS then call or message the short-listed candidate to
have face-face to round with panel member for final selection. At this stage, board
member will select that candidate who will be able to satisfy the board. Board member
will analyse the skills of applicant and also inquire about various things such as
background of candidate, their qualification, knowledge, experience, skills, interest etc.
4. Appointment: This is the last stage at which panel member select the most suitable
candidate from the short-listed one. Further, HR department give job offer to the selected
applicant.
1.4 Own Contribution in Selection Process
As a HR manager of UPS, I have actively participate in its recruitment and selection
process. My contribution starts with making the draft for vacant job position and take approval
from higher authority for the same. Once it gets approved by senior manager or higher authority,
my job is to get it advertised through appropriate media channel which can be print, social,
digital or electronic media.
Once the advertisement part is done, candidate will start applying for it. Now my role is
to prepare the list of all applicant who has applied for the job and short-list the ones who seems
to be fit for the vacancy as per the required qualification or experience mentioned by respective
firm (Mayfield, 2014). In addition to that, I took active involvement is creating job offer for
selected candidate and conducting test for them which are necessary for short-listing process in
an effective manner.
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TASK 2
2.1 Skills and Attributes needed for leadership
1. Honesty: As we know that honest is the best policy. Thus when leader is accountable for
a team, it should be honest. This is because if leader is honest and makes ethical values,
then only their sub-ordinate will follow them.
2. Communication: The leader have a clear picture regarding what he is going to do and
how he is going to achieve it. When it comes to assigning roles and responsibilities to
team member, sometimes leader unable to do so in an effective manner which creates
ambiguity(McKimm, 2011). Thus, in order to avoid such situation, leader must know
how to communicate effectively with its team member so that everyone clearly knows
what are their respective roles and responsibilities. Good communication skill of leader
serve as a blessing for the entire team.
3. Commitment: It has been believed that there is no greater motivation than seeing a hard-
working leader who dedicatedly accomplish their all tasks. If leader expect great
performance from its team member, then first he needs to set good example of his
working skill in front of them. Hard working leader creates the need to work and carry
some good result among the team member.
4. Creativity: There are certain times when flying decision needs to be taken by leader
because of some emergency. This is the time where creativity of leader flourishes. This is
the reason why leader has to think out of the box which makes him the leader.
2.2 Difference between leadership and management
Management Leadership
Manager is the one who is responsible for
organising and co-ordinating things in a
structured and planned way.
Leader is the one who laid stress on motivating
and encouraging employee towards
accomplishing business objectives.
Ground of management is control Basis of successful leader is worker's trust.
Manager laid emphasize on managing
activities in a effective manner
Leader laid stress on inspiring worker
To be successful as a manager, one needs to be Leaders need not to be manager
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good leader.
2.3 Compare leadership style for different situation
Different leadership style exist in the business world. Each one is having its own
advantage and disadvantage depending upon the environment and situation of business.
Following are the types of leadership style:
Autocratic: An autocratic leader is the one who makes or takes decision without the input of
other team-member. Leader possess their will and authority on employees. No one can challenge
his decision.
Laissez-Fair: In this leadership style, leader laces regular feedback and direct supervision.
Skilled and highly experienced employee requires very little guidance. However, not all
personnel possess these specified characteristics (Mendenhall and et. al., 2015).
Participative: In this style of leadership, leader involve their co-member in decision-making
process. They value the input or contribution given by employees. Participative leader boost the
morale of employee by involving them in their decision-making process which makes them feel
valued and important.
Comparison: Among all the above mentioned leadership style, democratic style i.e. participative
style of leadership suits almost every kind of business enterprise. Because autocracy is not
approved by everyone. Besides it denotes an impression that all decision are taken solely by
leader and no one can challenge their decision or opinion. Then Laissez-Fair style of leadership
is not suitable for all organisation. It is best suited for the one who have high skilled and
competent personnel. Therefore, it is safe to conclude that participative style is best and most
used by organisation. This is the reason why UPS is adapting this leadership style.
2.4 States ways to motivate staff to achieve objective
Good Salary and Reward: Everybody have its own need and desire and to fulfil them they
work to earn so that they can effectively satisfy their needs. The employee mainly work to earn
their livelihood. Similarly in organisation, the right to way to motivate employee is to give them
right salary or reward as per their work (Mishel and et. al., 2012). For example: UPS gives
monetary or non-monetary reward to their worker as per their performance. This may be in the
form of additional bonus, pay, etc.
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Involving employee in decision-making: There are many decision that are made everyday in an
organisation from ground to operational level. Major decision are made by the higher authorities
while there are some decision that are made on ground level that involves the input of team
member which makes them feel important and valued. Moreover, it also aid in increasing the
motivation of personnel as they feel that their opinion matters.
Offer training and development: It is important for an organisation to train the ability and
skills of worker as per the requirement of market. By updating the exiting skills, knowledge and
competency of worker, company is indirectly motivating them to retain for longer period.
Trained employee works more effectively and efficiently towards attaining business objective
(Offstein, Morwick and Koskinen, 2014).
Communicate with employees: It is considered as the basic one but the most essential one.
Things work out smoothly when everything is communicated in an effective manner. The leader
communicate clear goals, team member must know what they are going to listened so that they
can valued and understood them conveniently. UPS conduct weekly communication meeting
where they communicates effectively with their team members in which appraise them for their
good performance.
TASK 3
3.1 Benefits of team working
The main benefit of team working is that it enable organisation like UPS to achieve their
objective in a cost-effective and timely manner. When employee works collectively towards the
attainment of specified target, it promotes higher chances of yielding profit and revenue.
Moreover, it gives them the opportunity to share great bond with each other. Following are the
various benefits of team working:
1. High Efficiency: A combination of individual forms a team, who can do much more as
compared to single individual. Thus, when people with different skills and attributes
work together, chances of attaining task or objective increased. In addition to that,
chances of achieving it in efficient manner increased.
2. Faster Speed: As number of people who possess different skills, knowledge, abilities
when work collectively, chances of completing that particular task within time-frame
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increased. Thus, task will take comparatively less time (Savikko, Routasalo and Pitkälä,
2015).
3. Innovative Idea: Each individual who works together in a team bring new and innovative
idea which makes easier for them to achieve task.
4. Effectiveness: Efforts of multiple people increases the effectiveness of team and its
members as well.
5. Mutual Support: When people work together,they start sharing great rapport with each
other which promotes positive working environment. In addition to that, they start
solving conflict at their own level.
6. Greater sense of accomplishment: Because team members collectively takes
responsibility and make decision which automatically builds higher sense of
accomplishment in them (Welch, 2014).
3.2 Demonstrate working in a team as leader and member
Both leaders and their co-worker are responsible for achieving business objective in an
effective way. Leaders are the one who laid stress on encouraging workforce so that they are able
to accomplish their desired task in cost-effective and timely manner. Motivates employees
indirectly encourages other team member to follow the foot step of leader. Leaders of UPS
focuses on improving the efficiency and productivity of their workforce. Moreover they also
involve them in their decision-making process as well which makes them feel valued.
Tuckman's Model: The model was proposed by Bruce Tuckman in 1965. In his model, he
describe all stages that are necessary for a team and its member to grow, face challenges, tackle
problem, plan work and deliver end result in a constructive manner. There are five stages in this
model which are described in detail below:
Forming: This is the initial stage, where team members make themselves aware or informed
with available opportunities and challenges. Some of the members have clear picture regarding
its responsibilities while other are simply happy because task has been given to them. At this
stage, leaders plays crucial role as they assign task to employee on the basis of their skills,
knowledge and capabilities.
Storming: Chances of conflict raises at this stage because each member is having its own way or
style of working that leads to rise conflict between team members. People from different
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background works together which means more time-consuming in context of analysing the view-
point of each member (Thomson, 2015).
Norming: At this stage, team members start solving issues or conflict at their own level without
taking it to next level. Moreover, team member begin socializing with other as well which builds
great rapport between them. However, if in case they face any issue, they will first discuss it with
each other and draw a conclusion.
Performing: At this level, team members achieve their desired goal without any hindrance. This
level promotes higher motivation among them.
3.3 Review the effectiveness of team
In this competitive era, the team of UPS is very much efficient and effective. The team
and its member require diversified skills and knowledge so as to work in a team in any other
business environment. The team members of UPS has that skill and knowledge. They share great
rapport with other which promotes healthy working environment in their organisation. They help
each other in solving problem at their level only (Wilson, 2016). Moreover they respect each
other and their decision which reduces the chances of conflict among them. Leaders of UPS are
hard-working and passionate who becomes the role of co-worker which is good thing for the
company.
At the end of every week, meeting is conducted in which managers or leaders evaluate
the performance of their team member. Appreciation for good work makes them motivated.
Moreover benefits for their good work tend to increase their retention rate.
TASK 4
4.1 Factors involved in planning the assessment and monitoring of work performance
In today's competitive environment, every manager needs to forecast their business strategic
planning so that they can satisfy the needs and desire of target audience in a structured and
through manner. UPS is focusing on improving the overall efficiency and productivity of their
employee by giving them appropriate training. Framework used by UPS for this are mentioned
below:
1. Set up process and methods: It is essential for every company to have its own set up
process and method that aid in achieving their objective in cost-effective manner.
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Manager of UPS needs to gather all essential information which is going to assist them in
framing their future strategies.
2. Feedback from customer: Customers are the king of the market. Any feedback or
suggestion from them aid company in generating more profit as they will make product
or services that satisfies target customer the most (Broklyn, 2013).
3. Report: With the help of report, company can check where they are lacking or needs
improvement. It is collected on daily or weekly basis so as to know the actual growth of
the company.
4. Performance Appraisal: It is essential for all companies as it help in motivating and
encouraging personnel which makes them to do their work in more effective and efficient
manner.
4.2 Plan and deliver the assessment of development needs
Training benefited employee working in organisation in order to maintain effectiveness
in performing work at workplace. It is the set of rues and regulation which help to enhance skills
and knowledge of employee in order to achieve goals and objectives of organisation (Bruce and
Hee, 2014). Assessment of training required as per the kind of work which is needed to perform
operation. So HR manager of UPS organisation communicate with their employees in order to
know various issues faced by employee. There are various initiative steps in order to execute all
operations in relevant manner:
4. describing job description to the team members.
5. Determine the performance of work.
6. Preparing the data.
7. New and innovative methods of training must be implemented.
Setting standard of performances: Manager of organisation maintain some standard which
are concerned with performance of employee. It help in accomplish assigned task in stipulated
time period.
Communicate standard: In order to resolve various issues of employee while performing
various operation by employee.
Measure actual performance: it is responsibility of manager is to evaluate performance of
employees and provide effective training in order to improve performance at workplace.
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Compare actual performance with defined standards: Manager should compare prior
performances of employee to the present present performance of employee.
Taking corrective actions: If any mistake done by employee manager should took proper
initiatives so that it cannot be repeated.
4.3 Measure the success of assessment process
 Feedback: At this stage, team member will collect the response from the co-workers. This
will assist them in knowing that all things are going on as per the plan. In addition to that,
it will also help in taking effective strategic decision for both current and future activities.
 Appraisal: If workers are doing their work in a structured manner, they will definitely get
appraised by their superior. This will work as a motivation factor for them as they will
now achieve their task more effectively and efficiently. As a result, overall profit and
profitability of the firm gets increased (Lindsay, 2012)
 Discipline: Manager of the company has to develop rules and regulation which assist in
achieving business objective in timely manner and if any employee founds breaking the
law, employer needs to take immediate action so as to control it effectively.
CONCLUSION
As per the above mentioned report, the process of HRM deals with managing,
developing, controlling and motivating personnel for the benefit of business. Companies need to
keep employing new employee so as to run their operation in a structured manner. HR
Department works with that i.e. they aid in searching and selecting most suitable candidate for
the firm. In addition to that, they also teach how to lead people and make them work as per the
requirement of management.
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